Front Counter Sales
About The Position
Front Counter Sales is responsible for providing best-in-class service to walk-in customers and visitors to the nursery. This role serves as the primary point of contact at the sales counter and supports customers with placing orders, picking up will-call orders, and navigating the nursery. Successful Front Counter Sales employees use strong customer service skills, plant knowledge, and attention to detail to assist customers, answer questions, and ensure a positive customer experience. This role works closely with the Sales team, Yard staff, and other departments to support efficient order processing and customer service.
Requirements
- Sales or customer service experience.
- Ability to communicate effectively with customers and coworkers.
- Strong attention to detail and problem-solving ability.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Professionalism, reliability, and strong work ethic.
- Basic computer skills including Microsoft Office and business software systems.
Nice To Haves
- Some experience working in a nursery, in the landscape industry, or a related field
- Experience with Microsoft Office Suite, Point of Sale, inventory management software, etc.
- Sales and customer service experience
- Some knowledge of plants and nursery products and/or the landscape industry
Responsibilities
- Greet customers as they walk in with a friendly demeanor
- Introduce all new customers to our company
- Process walk-in sales transactions for customers at the front counter utilizing our Point of Sale and Inventory software systems.
- Take customer calls as required
- Interact professionally with all office and field staff
- Communicate with yard staff to facilitate assistance with orders and yard material
- Assist customers with checking in and checking out for will call orders placed in advance
- Instruct customers on proper procedures for hand selecting plants in the field and hand-tagging larger plant material
- Provide plant location information to customers
- Answer availability, specification questions, and effectively communicate with customers regarding plant material
- Demonstrate and communicate a strong understanding and knowledge of the nursery’s inventory, product performance, product mix, and product objectives
- Work with sales team to create estimates and provide support as needed
- Assist with specific company directives and tasks, including physical inventories, sales meetings, company marketing activities, and industry trade events, as needed
- Determine wholesale vs. non-wholesale customers for our trade
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
