Front Counter Parts Supervisor
About The Position
Campbell Supply Company is a leading commercial and emergency vehicle dealership with multiple locations across New Jersey and New York. We are committed to delivering outstanding customer service, reliable inventory support, and efficient operations. Our Parts team plays a key role in keeping our customers and service departments running smoothly. We are seeking a motivated Front Counter Supervisor to lead day-to-day operations at our parts counter. This position oversees customer-facing parts sales, supports inventory accuracy, and provides leadership and coaching to Parts Consultants. The ideal candidate is customer-focused, organized, and experienced in parts operations with a strong ability to drive sales and team performance.
Requirements
- High school diploma or equivalent required
- Previous experience in parts counter operations, inventory support, or retail supervision preferred
- Strong leadership, coaching, and communication skills
- Working knowledge of parts inventory systems and ordering processes
- Customer-focused mindset with strong problem-solving abilities
- Ability to analyze sales data and identify opportunities for improvement
- Comfortable working in a fast-paced, customer-facing environment
Responsibilities
- Supervise daily front counter operations to ensure efficient, professional customer service
- Lead and support Parts Consultants during customer interactions
- Serve as the primary escalation point for customer questions and issue resolution
- Ensure timely and accurate ordering of parts to maintain appropriate inventory levels
- Coordinate with inventory and warehouse teams to address backorders or discontinued items
- Coach team members on product knowledge, upselling techniques, and service best practices
- Monitor sales activity, track performance metrics, and support achievement of sales goals
- Identify upselling and cross-selling opportunities to maximize revenue
- Ensure consistent application of pricing, policies, and company procedures
- Promote teamwork and collaboration with service, warehouse, and sales departments
- Maintain a clean, organized, and efficient counter and work area
Benefits
- Comprehensive benefits package (medical, dental, vision, life insurance)
- 401(k) with company match
- Paid time off and paid holidays
- Career development and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
