Front Counter Customer Service Associate

Ryan Lawn & Tree Inc•Lenexa, KS

3d•$20 - $24•Onsite

About The Position

The Front Counter Customer Service Associate is the first point of contact for Maisch Small Engine customers, providing a welcoming, knowledgeable, and efficient experience across in-store, phone, and digital interactions. This role supports equipment sales, parts and service transactions, repair check-in/check-out, and inventory processes while maintaining an organized, well-stocked, and customer-ready showroom. Success in this position requires the ability to multitask effectively in a fast-paced environment while delivering consistently excellent customer service.

Requirements

Strong multitasking ability with excellent organizational skills in a fast-paced environment.
Clear, friendly, and professional communication skills, both in person and over the phone/digital channels.
Basic proficiency with point-of-sale and inventory management software (training provided).
Ability to accurately handle cash, credit, and other payment transactions.
Ability to work collaboratively with technicians, sales staff, and management.
Reliable, punctual, and able to remain composed under pressure during high-volume periods.
Ability to stand and move around the showroom and counter area for extended periods.
Ability to lift and carry parts and small equipment (up to 40 lbs.) as needed.
Ability to use a computer, phone, and point-of-sale terminal for extended periods.

Nice To Haves

Familiarity with small engine equipment (mowers, trimmers, blowers, etc.) preferred, but not required.

Responsibilities

Greet and assist customers promptly and professionally, both in the store and through multiple points of contact (phone, email, and other communication channels).
Assist customers with the sale of new equipment, including providing product information and guiding purchase decisions.
Assist customers with parts and service requests, including identifying needed parts and scheduling service work.
Manage repair equipment check-in and check-out, ensuring accurate documentation and clear communication with customers.
Take and process customer payments accurately using point-of-sale systems.
Check in parts order inventory upon delivery, verifying accuracy against purchase orders.
Put away received parts inventory in designated storage locations.
Restock showroom displays to ensure products are well-presented and readily available.
Maintain a clean, organized, and safe front counter and showroom workspace.
Perform other related duties as assigned.