Patient Representative
About The Position
Greet patients upon arrival and check patients in on a daily basis. Collect all co-pays from patients if applicable. Obtain photo ID and insurance card to be scanned into system. Check patients out as needed to assist with patient flow. Prepare deposits. Prepare end-of-day batch sheets. Prepare encounters and SOAP notes for the following business day. Create new patient charts in SOAP upon patients' arrival. Send all paperwork to appropriate departments via inter-office mail. Book appointments in HST system when applicable. Confirm appointments for the following business day. Assist with office duties that can be performed at the check-in desk. Assist with maintaining a pristine office. Maintain a neat and clean work environment. Must arrive prior to start time in order to become situated before patients' arrival. Perform all office duties required.
Requirements
- High School Diploma
- 1-2 years experience in healthcare background
- Knowledge of clinic policies and procedures.
- Knowledge of computer systems, programs.
- Knowledge of medical terminology.
- Must be able to multi-task.
- Must be able to express compassion and kindness to patients calling and being seen in the office.
- Must maintain a professional and upbeat attitude.
- Skill in written and verbal communication and customer relations.
- Ability to work effectively with medical staff, management, authorizations, external agencies and patients.
Responsibilities
- Greet patients upon arrival and check patients in on a daily basis.
- Collect all co-pays from patients if applicable.
- Obtain photo ID and insurance card to be scanned into system.
- Check patients out as needed to assist with patient flow.
- Prepare deposits.
- Prepare end-of-day batch sheets.
- Prepare encounters and SOAP notes for the following business day.
- Create new patient charts in SOAP upon patients' arrival.
- Send all paperwork to appropriate departments via inter-office mail.
- Book appointments in HST system when applicable.
- Confirm appointments for the following business day.
- Assist with office duties that can be performed at the check-in desk.
- Assist with maintaining a pristine office.
- Maintain a neat and clean work environment.
- Arrive prior to start time in order to become situated before patients' arrival.
- Perform all office duties required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
