Front Administration - Seminole

Suncoast Skin Solutions•Seminole, FL

16h•$19 - $22•Onsite

About The Position

The Front Desk Receptionist supports efficient office operations and provides a professional, welcoming experience for patients throughout their visit. This role is responsible for patient check-in and check-out, scheduling, insurance verification, payment collection, telephone support, and other administrative functions necessary to support patient care and clinic operations. Front Desk Receptionists are expected to actively contribute to office workflow, maintain professionalism under pressure, communicate effectively with patients and coworkers, and demonstrate initiative, accountability, and adaptability in a fast-paced medical environment.

Requirements

High school diploma or equivalent required
Strong customer service, communication, computer, and data-entry skills required
Ability to maintain accuracy while managing frequent interruptions and competing priorities
Ability to work effectively in a fast-paced, patient-facing environment

Nice To Haves

Previous medical office, healthcare, or customer service experience preferred
Experience with EMR/practice management systems and medical office workflows preferred
Familiarity with health insurance, eligibility, benefits, referrals, and authorizations preferred

Responsibilities

Greet and assist patients in a professional, friendly, and timely manner
Complete patient check-in and check-out processes accurately and efficiently
Verify and update patient demographic, insurance, and financial information
Scan insurance cards, identification, referrals, and other required documentation
Verify insurance eligibility, benefits, referral, and authorization requirements
Obtain or coordinate required referrals and authorizations as assigned
Collect copays, deductibles, outstanding balances, and other patient payments accurately
Enter and process charges and payments according to established procedures
Schedule follow-up appointments and assist patients with scheduling needs
Answer incoming telephone calls and assist with patient inquiries, scheduling, and routing of calls as appropriate
Process incoming messages, tasks, faxes, and administrative requests within expected timeframes
Provide patients with required forms, instructions, and other information and review for completeness when applicable
Complete daily cash, check, and credit card reconciliation procedures as assigned
Maintain accurate documentation and follow established procedures for handling patient payments and deposits
Maintain an organized, professional, and patient-ready front desk and waiting area
Provide coverage for check-in, check-out, phones, and other front office responsibilities as operationally needed
Follow HIPAA, OSHA, company policies, and applicable compliance standards at all times
Maintain active participation in office workflow throughout the workday
Demonstrate awareness of overall office operations and proactively assist where needed
Assist teammates during high-volume periods without requiring direction
Prioritize the patient in front of you while remaining attentive to incoming calls, waiting patients, and other front office responsibilities
Support timely patient flow by communicating delays, scheduling concerns, or operational issues appropriately
Balance patient-facing and administrative responsibilities while maintaining productivity and attention to detail
Demonstrate a sense of urgency appropriate for a fast-paced medical environment
Complete assigned tasks, follow-up items, messages, and documentation in a timely manner
Adapt positively to scheduling, staffing, operational, and workflow changes
Support different front office functions, Providers, or locations as needed for operational coverage
Escalate patient, insurance, payment, scheduling, or operational concerns to appropriate leadership when resolution is outside the scope of the role
Maintain professional communication and composure during stressful or high-volume situations
Demonstrate emotional maturity and professionalism when addressing challenges, complaints, or conflict
Accept coaching, feedback, and redirection professionally
Contribute positively to team morale and workplace culture
Demonstrate reliability, accountability, and consistency in daily responsibilities
Treat patients, Providers, and coworkers with professionalism, empathy, and mutual respect
Use professional telephone etiquette and appropriate medical terminology
Adapt communication style to meet patient needs and level of understanding
Maintain patient confidentiality and discretion when discussing protected or sensitive information
Maintain consistent attendance, punctuality, and adherence to scheduling expectations
Adhere to all timekeeping and time clock procedures
Limit personal phone use to approved breaks and emergencies
Remain actively engaged in assigned responsibilities throughout the workday
Complete all required onboarding, compliance, and training modules within designated timelines
Participate in ongoing education, team meetings, and mandatory training sessions
Demonstrate initiative in learning Suncoast workflows, systems, insurance processes, and front office procedures
Utilize training resources and educational tools provided by the organization
Maintain required competencies for the role
Maintain patient confidentiality and accurate documentation practices
Release patient information only in accordance with company policy and applicable laws
Handle patient financial information and payments according to established procedures
Practice within the scope of education, certification, training, and individual competency
Conduct oneself in accordance with the Suncoast Employee Handbook and company policies
Maintain awareness of applicable healthcare regulations and compliance standards