Freshservice IT Tools Developer / Administrator
Hermitage Infotech•Edison, NJ
•Onsite
About The Position
This role focuses on the development and administration of IT tools, specifically within the Freshservice platform. The position involves implementing, migrating, and managing Freshservice in an enterprise setting, with a strong emphasis on ITSM best practices and automation.
Requirements
- Freshservice Administration
- Freshservice Workflow Automator
- ITSM
- ITIL
- Service Catalog
- Incident Management
- Change Management
- Problem Management
- Asset Management
- CMDB Development / Integration
- REST API
- Webhooks
- JSON
- OAuth
- PowerShell
- Python
- JavaScript
- Azure
- Microsoft Entra ID
- Microsoft 365
- Teams
- Power Automate
- SLA Management
- Reporting & Dashboards
- Automation
- Integration Troubleshooting
- Documentation
- Release Management
- Experience with CMDB architecture and IT asset management.
- Experience migrating from platforms such as ServiceNow, Jira Service Management, BMC, or ManageEngine.
- Experience with identity management, SSO, SCIM, and automated user provisioning.
- Familiarity with DevOps practices, source control, testing, and structured release management.
- Experience using AI and automation capabilities within IT service-management environments.
Nice To Haves
- Freshservice/Freshworks certifications.
- ITIL Foundation certification.
- Experience implementing or migrating Freshservice in an enterprise environment.
Responsibilities
- Implementing or migrating Freshservice in an enterprise environment.
- Managing CMDB architecture and IT asset management.
- Migrating from platforms such as ServiceNow, Jira Service Management, BMC, or ManageEngine.
- Implementing identity management, SSO, SCIM, and automated user provisioning.
- Utilizing DevOps practices, source control, testing, and structured release management.
- Leveraging AI and automation capabilities within IT service-management environments.
- Administering Freshservice and its Workflow Automator.
- Managing Service Catalog, Incident Management, Change Management, Problem Management, and Asset Management.
- Developing and integrating CMDB.
- Managing SLA, Reporting & Dashboards, Automation, and Integration Troubleshooting.
- Performing Documentation and Release Management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
