French-English Call Center Coordinator
About The Position
We’re on the lookout for enthusiastic, French-English Call Center Coordinator to join our amazing virtual team! If you love helping people, solving problems, and keeping conversations upbeat, this role is for you. You’ll be the friendly voice (and inbox hero) for our customers—answering calls, emails, and guiding them with empathy and care. From assisting with purchases and verifying orders to helping customers navigate online portals, you’ll make their experience smooth and stress-free. Plus, you’ll get to highlight the great benefits they have, encourage them to stick around (hello renewals), and be that trusted go-to person who makes their day a little brighter. Candidates with an insurance background or experience as an agent? You’ll shine even brighter here!
Requirements
- Must reside in the United States and be authorized to work and live in the U.S.
- Must have a High School Diploma or equivalent.
- 1–3 years of call center or chat support experience (required).
- Fluent in French/French-Canadian and English (required) (often customer inquiries are Bilingual French US/Canada-based)
- Strong communication, grammar, and active listening skills.
- Understanding of call center support metrics and ability to act on them.
- Ability to work independently, problem-solve, and use resources effectively.
Nice To Haves
- Insurance or policy/agent experience strongly preferred.
- Previous remote/work-from-home experience preferred.
- Technical aptitude; Salesforce or HubSpot experience preferred.
Responsibilities
- Deliver professional and empathetic customer support via phone and email.
- Assist with purchases, order verification, and product/service inquiries.
- Provide technical support for customer portals, including login and navigation assistance.
- Support membership retention efforts by explaining benefits clearly and encouraging renewals/resign-ups.
- Handle inbound/outbound calls with a focus on soft sales and customer loyalty
- Quick cross-functional use & documentation using CRMs & dialers
- Identify high-risk or escalated customer situations and act promptly
- Maintain punctuality, reliability, and a positive attitude in all interactions
- Be open to cross-training and supporting additional projects as requested
Benefits
- Work from home.
- Supportive and collaborative team environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
