Call Center Coordinator
About The Position
The QIO Coordinator will field incoming and outgoing calls for all potential customers that are relocating under the consumer channel and assist with booking moves. Coleman Worldwide Moving (and affiliated companies) (collectively “CWM”) is an equal opportunity and affirmative action employer including disabled and veterans . Our policy prohibits discrimination or harassment based on any protected characteristic. CWM will continue to support and promote equal employment opportunity, human dignity, and cultural diversity. This policy applies to all personnel matters such as compensation, benefits, transfers, Company sponsored training, education, and social and recreational programs. This commitment is made by CWM in accordance with federal, state, and/or local laws and regulations. Take part in a company that has been successful for over 100 years and is still growing - join the Coleman Team today!
Requirements
- Computer skills including Windows, Microsoft Office, Microsoft Outlook, and general internet capabilities, as well as company software
- Organizational skills
- Good telephone etiquette
- Good interpersonal skills
- Excellent customer service skills
- Required: High School diploma or GED
Nice To Haves
- Preferred: Prior call center experience
Responsibilities
- Set appointments with customers for Coleman branch offices
- Assist with managing multiple calendars
- Notify Moving Consultants of their appointments via email or phone
- Document of all tasks and records that are updated
- Assist branches with management of sales leads
- Utilize multiple computer programs to coordinate the many components of an international move
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
