Bilingual (English/French) Client Operations Coordinator

Prosci

8d•$45,000 - $53,000•Remote

About The Position

The Bilingual Client Operations Coordinator is a key member of Prosci’s Operations team and serves as the first point of contact for English and French speaking clients. This role is responsible for delivering a seamless, high-quality client experience by coordinating program logistics, processing registrations and orders, and resolving client inquiries with care and efficiency. The ideal candidate is service‑oriented, detail‑driven, and highly organized, with strong communication skills and a passion for supporting customers through thoughtful, solution‑focused interactions. This role works closely with internal partners across a global organization to ensure programs run smoothly from registration through delivery. Since our founding in 1994, Prosci has been laser-focused on change. By combining our deep understanding of people with a proven methodology rooted in the creation of the ADKAR® model, we’ve helped countless people and organizations thrive. Our solutions empower customers with lasting change resiliency through a unique blend of training, advisory services, and licensing options, including Kaiya, our AI change management coach. At Prosci, we are a purpose-driven organization full of passionate, curious, and results-oriented people. Working at Prosci means being part of a dynamic team that is dedicated to our purpose of creating a world where change is done right. Join us and be part of a culture that thrives on continuous learning, growth, and making a difference. Check out our website for more about our team and approach: https://www.prosci.com/about.

Requirements

Bilingual in English and French (required)
1–3 years of relevant professional experience (customer operations, logistics, coordination, or similar)
Experience handling inbound customer inquiries or calls
Experience working in CRM systems (Salesforce or equivalent preferred)
Proficiency with Microsoft 365 (Outlook, Teams, Excel)
Order processing or backend systems experience (Microsoft Business Central preferred)

Nice To Haves

Shipping and courier experience; international shipping strongly preferred
Degree or diploma in a related field preferred

Responsibilities

Manage end-to-end registration and logistics for public and enterprise training programs.
Process individual and group registrations in Salesforce, including account and contact setup, changes, and cancellations.
Send confirmation, prework, reminder, and follow-up communications to participants.
Process payments, issue invoices and receipts, and maintain accurate program records, counts, and waitlists.
Coordinate program materials, shipping, and delivery; confirm receipt and readiness.
Partner with Delivery teams and internal stakeholders before, during, and after programs.
Monitor participant feedback and proactively address concerns to ensure a consistently positive experience.
Support website updates and ensure program information remains accurate and current.
Produce and distribute program materials as needed.
Process Train-the-Trainer orders and support enterprise engagements.
Follow and uphold Prosci’s internal standards and operational policies.
Provide shipping support when local to the Halifax office (as applicable).
Handle bilingual (English/French) customer inquiries via phone and email related to registrations, payments, and logistics.
Manage post registration questions and troubleshoot portal or access issues.
Monitor shared inboxes and route or process leads as appropriate.
Partner with the Logistics team to ensure service levels, response times, and client expectations are consistently met or exceeded.