Freight Forwarding Operations Supervisor - Ocean Export
About The Position
The Operations Supervisor is responsible for providing a high level of support and supervision to the export department by managing the daily activities of the import/export team. The person in this role supervises the administration processes required to import and export merchandise and materials in compliance with federal, state, local, or local country-specific regulations. This role reviews all required documentation and supporting calculations of duties, tariffs, price conversions, weight and/or volume of products. She/he verifies all payment transactions are completed according to requirements. Ensures that all documentation is up to date and recorded in tracking systems. Resolves issues and expedites solutions with clients, customs officials, and shippers, and lastly contributes to the development of processes and procedures.
Requirements
- Graduate in any field
- At least 5 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
- Previous supervisor experience required
- Freight Forwarding experience is mandatory
- Applicants must be legally authorized to work in the United States without sponsorship now or in the future.
Responsibilities
- Supervise operations staff and keep employees compliant with company policies and procedures
- Manage, develop and train staff, establish and monitor goals, and conduct performance reviews
- Assume ownership over team productivity and manage workflow to meet or exceed quality service goals
- Prepare and submit Harmonized Tariff Schedules (HTS) codes to US Customs
- Prepare shipping documentation, maintaining compliance with US Customs and international regulations
- Responsible for proper processing of import/export shipments and designing import/export strategies to meet project delivery requirements.
- Assist in identifying and improving service and operations related issues in a station, including on-time delivery, accurate and timely data entry, and efficient warehouse operations
- Assist in auditing and researching service performance issues and develop recommendations for improvements
- Maintain the security of freight in accordance with security procedures
- Ensure a safe working environment through consistent practice of safety programs and procedures
- Consult with suppliers and agents to arrange proper in-transit permissions to ship to various locations
Benefits
- Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
- This position may be eligible for either short-term incentives or sales compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
