Freight Forwarding Operations and Customer Service Agent - Ocean Imports

DP World • New York, NY

1d • $55,200 - $69,000 • Hybrid

About The Position

This role is for an internal employee of DP World looking to further develop their career within the company. The position focuses on managing inbound ocean freight shipments, ensuring timely movement of cargo, and maintaining strong customer relationships. It involves coordinating with various stakeholders, processing documentation, managing billing and costs, and ensuring compliance with regulations. The company emphasizes utilizing internal talent and providing growth opportunities.

Requirements

• Graduate in any field
• At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
• Freight Forwarding experience is mandatory
• Applicants must be legally authorized to work in the United States without sponsorship now or in the future.

Responsibilities

• Coordinate and manage inbound air freight shipments from origin to final delivery.
• Perform track and trace activities to monitor shipment status and ensure timely movement of cargo.
• Send pre-alerts to customers, brokers, warehouses, and internal stakeholders with shipment details and arrival information.
• Review and verify airway bills (AWB), commercial invoices, packing lists, customs documents, and other shipping documentation for accuracy and compliance.
• Update shipment milestones and transportation management systems (TMS) with accurate status information throughout the shipment lifecycle.
• Arrange and coordinate pickup, drayage, and final-mile trucking services.
• Work closely with warehouses, airlines, ground handlers, truckers, and customs brokers to ensure smooth cargo handling and delivery.
• Schedule and manage delivery appointments with customers, distribution centers, warehouses, and consignee locations.
• Monitor cargo availability and coordinate timely release and recovery of freight from airport facilities.
• Troubleshoot shipment delays, exceptions, and service issues while providing proactive communication to customers.
• Prepare, process, and validate customer and vendor billing, ensuring charges are accurate and invoiced promptly.
• Review, reconcile, and audit shipment costs and P&L (Profit & Loss) to ensure margin accuracy and identify discrepancies.
• Verify carrier, warehouse, and trucking invoices against contracted rates and approved charges.
• Ensure compliance with company procedures, customer requirements, TSA regulations, and international shipping standards.
• Maintain strong customer relationships by providing timely shipment updates and resolving service inquiries.
• Collaborate with internal departments including operations, customer service, accounting, and sales to support customer needs and business objectives.

Benefits

• Health
• Life
• Voluntary Lifestyle
• other benefits and perks that enhance your physical, mental, emotional and financial wellbeing
• short-term incentives or sales compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree