Freight Forwarding Coordinator (Ocean)
About The Position
Position Overview The Freight Forwarding Coordinator - Ocean is responsible for the end-to-end coordination of Ocean Export/Import shipments. This role involves managing bookings, preparing documents, and supporting customs clearance, while ensuring accurate freight settlement and billing management for all maritime shipments. Essential Job Duties & Responsibilities . Ocean Shipment Solutions & Execution Develop and provide optimal logistics solutions for international Ocean Freight customers. Coordinate with Ocean Carriers and forwarding partners to manage bookings and vessel schedules. Prepare essential maritime documentation (Bill of Lading, Commercial Invoice, Packing List) and ensure accurate data entry into the TMS. Execute problem resolution during the transit of all ocean shipments. Coordination & Compliance Coordinate pick-up and delivery schedules with ocean carriers, terminals, brokers, and customers. Ensure all shipments comply with maritime regulations and Standard Operating Procedures. Maintain professional communication with shippers and consignees regarding shipment status. Settlement & Billing Review and settle Ocean Freight rates and various surcharges (e.g., Demurrage, Detention, Fuel). Manage customer invoicing (Billing) and verify vendor payables to carriers and trucking partners. Evaluate vendor market-based rates to ensure competitive pricing and cost optimization. Monitoring & Reporting Maintain real-time visibility of shipment milestones and statuses within the TMS. Proactively communicate any delays or transit issues to customers and implement contingency plans. Perform other related job duties as assigned or required.
Requirements
- Strong verbal and written communication skills
- Excellent listening and analytical skills
- Ability to prioritize, multitask, organize, and manage time effectively
- English Fluency in verbal and written communications
Nice To Haves
- Previous experience in logistics, cargo management, supply chain, customer service, dispatching
- Warehousing, administrative work, data entry & analysis, or transportation are preferred.
Responsibilities
- Develop and provide optimal logistics solutions for international Ocean Freight customers.
- Coordinate with Ocean Carriers and forwarding partners to manage bookings and vessel schedules.
- Prepare essential maritime documentation (Bill of Lading, Commercial Invoice, Packing List) and ensure accurate data entry into the TMS.
- Execute problem resolution during the transit of all ocean shipments.
- Coordinate pick-up and delivery schedules with ocean carriers, terminals, brokers, and customers.
- Ensure all shipments comply with maritime regulations and Standard Operating Procedures.
- Maintain professional communication with shippers and consignees regarding shipment status.
- Review and settle Ocean Freight rates and various surcharges (e.g., Demurrage, Detention, Fuel).
- Manage customer invoicing (Billing) and verify vendor payables to carriers and trucking partners.
- Evaluate vendor market-based rates to ensure competitive pricing and cost optimization.
- Maintain real-time visibility of shipment milestones and statuses within the TMS.
- Proactively communicate any delays or transit issues to customers and implement contingency plans.
- Perform other related job duties as assigned or required.
Benefits
- Comprehensive benefits package, including full health insurance (medical, dental, and vision), 401(k), life insurance, and tuition assistance.
- Paid time off to rest and recharge.
- An open-door work environment that values feedback and collaboration.
- Opportunities for career advancement within a growing company.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
