Freight Forwarder - Norfolk, VA

T. Parker Host•Norfolk, VA

2d•Onsite

About The Position

The Freight Forwarder is responsible for the accurate, timely preparation, filing, and dispatch of maritime commercial cargo documentation for import and export vessel calls across multiple commodity types. This role operates with a high degree of independence, manages end-to-end documentation workflows, and may serve as a Subject Matter Expert (SME) for assigned customers.

Requirements

High school diploma or equivalent required
Ability to manage multiple priorities in a deadline-driven environment while maintaining attention to detail
Strong proficiency in Microsoft Office software, specifically Excel, with minimum 60 wpm typing speed
Effective written and verbal communication skills
Excellent organizational skills
Independent judgment with appropriate escalation discipline

Nice To Haves

additional education preferred
Prior experience in freight forwarding, maritime documentation, or logistics preferred

Responsibilities

Accurately prepare, review, and dispatch all required cargo documentation, including but not limited to bills of lading, manifests, certificates or origin, and related shipping documents in accordance with customer instruction
File AES, AMS, and other required regulatory submissions accurately and within required deadlines
Monitor vessel schedules and documentation deadlines to ensure compliance and on-time delivery
Maintain accurate and current vessel, cargo, and shipment information in internal systems and databases
Communicate with shippers, receivers, terminals, agents, and third-party vendors to obtain required shipment information & answer shipment inquiries
Serve as documentation Subject Matter Expert (SME) for assigned customers by maintaining customer profiles and job aids
Assist team members in preparing, reviewing, releasing, signing or dispatching cargo documents when workloads require / as assigned
Escalate commercial, regulatory, or service issues appropriately to management
Support audits, corrections, and post-shipment documentation updates as required
Perform other duties as assigned