Freight Forwarder Apprentice

Fracht USA • Houston, TX

4d • Onsite

About The Position

The Freight Forwarder Apprentice participates in a structured apprenticeship program designed to develop foundational knowledge and hands-on experience in international logistics and freight forwarding. Apprentices support daily operations across air freight, ocean freight, domestic transportation, customs brokerage, and project cargo. Through guided rotations in departments such as Key Accounts, Projects, and General Cargo, apprentices gain exposure to shipment coordination, operational processes, compliance requirements, and customer service. With support of experienced trainers and mentors along with coursework through the Houston City College apprenticeship program, apprentices build the skills needed to manage shipments and contribute to efficient global supply chain operations. This program combines practical work experience with structured learning to help apprentices launch a career in international logistics.

Requirements

• Integrity: Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.
• Flexibility: Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.
• Communication: Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.
• Problem Solving: Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.
• Accountability: Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.
• High school diploma or equivalent.
• Eagerness to learn and openness to coaching; demonstrates curiosity and initiative.
• Professionalism, reliability, and strong interpersonal communication skills.
• Customer Service experience (retail, hospitality, call center, administrative, or similar).
• Multitasking ability; capable of handling multiple priorities in a fast-paced environment.
• Ability to enroll with Houston City College by program start date.
• Competency in basic computer applications, including Microsoft Outlook and Office.
• Must be legally authorized to work in the U.S.

Nice To Haves

• Previous exposure to logistics, transportation, supply chain, or business operations.
• Experience in professional communication roles (customer-facing or administrative).

Responsibilities

• Assist with planning, tracking, and coordinating shipments across multiple transportation modes (air, ocean, road, rail).
• Support the preparation of booking requests, shipment instructions, and transportation documentation (commercial invoices, B/L, AWB, etc.).
• Maintain accurate data entry in systems such as CargoWise, internal trackers, and customer portals.
• Interact with carriers, warehouses, and Fracht offices to resolve delays, exceptions, and documentation issues.
• Assist with assembling export, import, and domestic documentation packages.
• Follow internal Standard Operating Procedures (SOPs) and compliance requirements for customs, transportation, and regulatory agencies.
• Support CHB and compliance teams as needed.
• Participate in scheduled rotations across departments (Key Accounts → Projects → General Cargo), completing structured learning checklists.
• Attend required LMS coursework and instructor-led training sessions.
• Engage in experiential learning such as site visits, port tours, warehouse tours, industry events, and volunteer activities.
• Collaborate with colleagues to improve processes and support project initiatives.
• Attend check-ins with trainers, Program Manager, and HR at designated intervals.
• Meet assigned competency milestones and demonstrate growth throughout the program.

Benefits

• We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED