Freight Claims Manager

LST Group LLC • Sandy Springs, GA

2d • Onsite

About The Position

LST Group is seeking an experienced Freight Claims Manager in Atlanta, GA to support our customer service team. You will be responsible for managing all full truck and LTL claims with total cooperation and assistance of all sales and carrier sales reps.

Requirements

• Strong understanding of supply chain management and logistics procedures.
• Well versed in all modes of transport we offer, including Van, Reefer, Open deck, LTL, and Drayage.
• Experience with claims for a wide range of commodities, including but not limited to, frozen food, LTL, machinery, ocean containers, autos, and property damage.
• Excellent organizational and time-management skills.
• Proficiency in logistics software (TMS) and Microsoft Office Suite.
• Strong problem-solving abilities and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and in a fast-paced environment.
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport and maintain long-term customer relationships.

Responsibilities

• Act as the primary point of contact for all freight and property damage claims
• Coordinate with the customer and internal resources to obtain all necessary documents, damage photos, repair estimates, and invoice values.
• Communicate effectively with customers, carriers, and claims adjustors assigned by our insurer as we have Primary Coverage vs. Contingent.
• Monitor claim status, proactively communicate updates or delays, resolve any document-related issues, and keep Sales, AR&AP, Management informed of claim status.
• Work closely with carrier partners to resolve claims quickly and efficiently
• Perform accurate and timely data entry for all active claims, claim details, client information, and shipment updates into TMS and internal databases.

Benefits

• Autonomy and Trust: Enjoy the freedom to make decisions that best serve our business without hand holding or anyone looking over your shoulder. We expect you to know your job!
• Competitive Salary: We offer a weekly pay schedule – yes, you get paid every week, not just twice a month.
• Comprehensive Benefits: Enjoy quality health insurance, dental, vision, and disability benefits to support your well-being.
• Strong 401k Match: Build your future with our 401k matching program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1-10 employees