Freight Audit Lead

U.S. Bank • Naperville, IL

1d • Hybrid

About The Position

The Freight Audit Lead coordinates audit exception support and serves as a key liaison among clients, carriers, and internal teams to resolve freight audit disputes. Audit exceptions arise when the amount a client expects to pay differs from the amount invoiced by a carrier; exceptions that prevent payment are reported and managed through the Invoice Manager application.

This highly client-facing role oversees audit activities for one or more complex accounts, ensuring key deliverables are completed accurately and on time. The role provides responsive support primarily by telephone and email, uses business intelligence reporting, conducts analytical reviews, supports internal training, and recommends system and process enhancements to improve audit quality and scalability. The position follows a hybrid/flexible schedule, with an in-office expectation of three or more days per week and flexibility to work outside the office on other days. Scheduled hours are Monday through Friday, 6:00 a.m. to 2:30 p.m.

Requirements

• Bachelor’s degree or equivalent professional experience.
• At least one year of operations experience in the freight audit and payment services industry.
• Excellent interpersonal, verbal, and written communication skills.

Nice To Haves

• Experience examining, adjusting, and verifying freight shipments for billing accuracy.
• Experience with data analysis, business intelligence reporting, or audit reporting.
• Strong organizational and project management skills, including the ability to manage multiple priorities and deadlines.
• Demonstrated customer relationship skills and experience communicating with clients by telephone and email.
• Experience reviewing operational processes and recommending system or procedural improvements.
• Basic knowledge of banking operations and human resources.

Responsibilities

• Coordinate audit exception support and facilitate timely resolution of disputes among clients, carriers, and internal teams.
• Oversee audit activities for complex accounts and ensure key deliverables are completed accurately and within established deadlines.
• Respond to client inquiries, provide status updates, and follow issues through resolution to maintain client satisfaction.
• Collaborate across teams to support consistent, high-quality service delivery.
• Use audit business intelligence reports and rating outcomes to provide visibility into performance and exception trends.
• Review workflows, systems, and procedures and recommend enhancements that improve operational efficiency, audit quality, and scalability.
• Perform responsibilities in accordance with applicable policies, procedures, and regulatory requirements.
• Support internal training.

Benefits

• Healthcare coverage, including medical, dental, and vision.
• Basic term and optional term life insurance.
• Short-term and long-term disability coverage.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation of two to five weeks, depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level