Freight Agent - HOU

Southwest Airlines•Houston, TX

2d•Onsite

About The Position

This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union. Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you. U.S. Citizenship required under Federal regulations. Learn more about becoming a Freight Agent and check out the FAQs: careers.southwestair.com/freight-and-cargo-agent-workgroup We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Requirements

Ability to work well with others as part of a team, meet the public, and work under stressful situations
Must be able to obtain and maintain GSC qualification
Must comply with DOT drug and alcohol testing program
Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
Must successfully complete Operations/Freight Agent training program with a 90% or greater average and evaluation / probationary period
Must be aware of hazardous situations and be able to handle emergencies as needed
Able to work under pressure and handle many functions at once with many different offices and/or groups of people
Must work under tight time constraints to accomplish quick turns of aircraft
Must possess good written and oral skills
Must be able to effectively communicate verbally by telephone, face to face and public address systems
Must be able to be alert to moving vehicles or aircraft and use radio equipment
Must be able to communicate information and instructions verbally or via radio equipment
Must be a U.S. citizen
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Ability to work shift work and/or overtime
Ability to read, speak and write English

Nice To Haves

College coursework or degree
Two years of airline/military related work experience in ramp/operations/provisioning functions
Foreign language skills are desirable, but not required

Responsibilities

Provides friendly service to and maintains positive relationships with all internal and external Customers
Works in a cooperative spirit to ensure the success of our Company
Works in air freight facilities
May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes
Responsible for opening/closing of the air freight facilities at which they are working
Handles Station AMS and radio communications traffic as needed
Checks Cargo information for each flight
Answers Cargo facility telephones
Resolve Customer situations by providing Positively Outrageous Service
Writes and submits irregularity reports as required
Checks cargo on hand to see that it is properly logged and accounted for
Checks that all board mail and Company material is dispatched and sent to indicated Stations
Responsibilities include greeting and handling Customers in a polite and friendly manner
Re-manifest cargo due to weight restrictions, delayed or cancelled flights, lost, delayed, or damaged shipments
Conducts Federally Mandated screening of all cargo shipments according to the Southwest Airlines TSA approved security program
Handles cash, checks, credit cards, and coupons as forms of payment for shipments. Computes charges, makes change and balances daily transactions.
Handles any aspect of processing a cargo shipment by operating a computerized point-of-sale system; resolving related complaints and problems
Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
Provides friendly service to all co-workers and Customers.
Performs special task or assignments as delegated by Supervisor or Station Management personnel
Responsible for ground security and assuring operations follow security procedures
May perform the duties of an Operations Agent. Further information can be found in the Operations Agent Job Description
Must be able to meet any physical ability requirements listed on this description
May perform other job duties as directed by Employee's Leaders

Benefits

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution up to 10% of your eligible earnings
Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit
Competitive health insurance for you and your eligible dependents
Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.

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