Freeway Service Patrol (FSP) – Incident Response Vehicle Driver
About The Position
The Freeway Service Patrol (FSP) Driver position is a safety-sensitive role requiring professionalism, reliability, sound judgment, and the ability to work independently in a fast-paced environment. Drivers respond to roadway incidents throughout the Reno/Sparks metropolitan area and surrounding highways while assisting motorists and supporting public safety operations. Successful candidates must be able to quickly learn local freeway systems, major cross streets, highway exits, and surrounding service areas. Clear communication, accurate documentation, and professionalism under pressure are essential. Our goal is to provide professional, efficient, and courteous roadside assistance while maintaining the highest standards of roadway safety. Having towing experience is a plus!
Requirements
- Minimum 1 year automotive maintenance experience required
- Minimum 1 year professional driving experience required
- Valid Nevada Driver License required
- Must be at least 21 years of age
- Ability to quickly learn and navigate local roadways, freeway systems, and service areas
- Ability to read, write, and communicate clearly in English for dispatch communication, report completion, safety procedures, and customer interaction
- Ability to work independently and remain calm under pressure
- Ability to lift up to 50 pounds
- Must meet Department of Transportation (DOT) requirements
- Must pass criminal background check, drug and alcohol screening, and driver license investigation
- No moving violations within the past three years
- No criminal convictions
Nice To Haves
- Towing experience is a plus
- Demonstrated reliability, punctuality, and consistent attendance preferred
Responsibilities
- Adhere to all company policies and procedures
- Respond to calls from NDOT Dispatch safely and efficiently
- Maintain communication with dispatch regarding status, location, and assignments
- Operate MDT/CTO systems, radios, and other communication equipment
- Respond to motorists in a courteous, professional, and timely manner
- Gather and relay accurate incident information to dispatch
- Complete required reports, logs, and documentation accurately and legibly
- Attend all required training sessions and meetings
- Conduct daily inspections of assigned vehicles and equipment
- Report vehicle mechanical issues immediately to supervisors and maintenance personnel
- Maintain vehicle cleanliness and replenish fuel, oil, and coolant as needed
- Remove roadway debris in accordance with company procedures
- Obey all traffic laws and safety regulations
- Maintain a professional appearance and wear full uniform at all times
- Notify supervisors of urgent operational or safety concerns
- Support law enforcement, fire, medical, and emergency personnel as needed
Benefits
- Community First Aid and Safety Program
- National Emergency Vehicle Operations Course
- OSHA HAZMAT First Responder Program
- CPR Certification
- Department Flagging Course or approved equivalent
- ICS Training
- TIMS SHARP Training
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
