Fraud Strategy Lead

SquareTrade•Dallas, TX

1d•Remote

About The Position

As a member of Fraud Strategy within the Trust & Safety department, this role is accountable for developing and executing fraud risk strategies that enable the business to effectively mitigate fraud risk in an ever changing and evolving business environment. This role applies strong domain knowledge to independently manage complex initiatives, contributing to fraud strategy development and execution while influencing cross-functional partners through data, analysis, and collaboration. The role impacts millions of customers globally through partnership, education, and insight-driven recommendations. Ultimately, the success of this role will: Reduce fraud losses through identification of trends and development of fraud strategies and business rules Improve the efficiency of fraud prevention processes to support global program growth Minimize negative customer experiences by identifying friction points and implementing technology-based solutions to drive solutions What’s Great About This Role? You’ll work to detect various emerging fraud patterns spanning both first and third party fraud types and develop key solutions to prevent them You’ll be visible in the organization and communicate and interact with senior leaders and executives globally You’ll identify and support implementation of tools to that enable more effective detection, prevention, and response to fraud at scale You’ll work on interesting problems that have a real and direct impact on the business You’ll tackle global issues and work on different regional fraud challenges around the world You’ll be part of a highly impactful team that takes ownership of projects, drives change, and influences cross-functional outcomes You’ll support the company’s commitment to protect the confidentiality of our customer data and the integrity of our systems With lots of variety in our ever-changing, fast-paced, entrepreneurial org, you won’t get bored

Requirements

Demonstrated ability to independently identify problems, define hypotheses, and drive high-impact solutions with limited direction
Strong prioritization skills with the ability to manage competing demands, navigate ambiguity, and make sound tradeoff decisions aligned with business objectives
Proven experience influencing cross-functional teams to implement risk strategies, process changes, or product enhancements
3-5 years of experience in developing risk rules, strategies, policies, and procedures that direct user behavior, leveraging both internal and 3rd party capabilities, owning them end to end
Strong analytical and problem-solving skills, including experience using SQL, Python, R, SAS, or similar tools to evaluate strategy performance and identify opportunities
Demonstrated ability to effectively interact with senior leaders and executives to present complex findings and outline progress, plans, and opportunities to address them
Experience in fraud prevention rule management systems, device profiling, customer verification, document verification technologies

Responsibilities

Analyze fraud vectors across SquareTrade's platform including both first party and third party fraud types to develop strategies that identify the bad actors and improve the experience
Develop and maintain metrics and KPI’s that measure risk mitigation strategies and communicate progress to key stakeholders and leadership
Own and drive the fraud rule lifecycle for assigned areas, including opportunity identification, business case development, strategy design, testing, deployment, monitoring, and ongoing optimization
Evaluate existing rules and controls for overlap, effectiveness, operational impact, and opportunities to simplify or strengthen coverage
Partner with Fraud Operations to support alignment on policies, procedures, and investigative practices while helping address operational challenges
Contribute to cross-functional projects supporting fraud prevention and business growth while balancing customer experience and operational efficiency
Influence stakeholders across the organization to prioritize and implement fraud mitigation strategies that balance risk reduction, operational efficiency, and customer experience
Utilize large amounts of complex data with data-driven analytical techniques to monitor customer behaviors and detect trends in fraudulent activity, and develop strategies to mitigate risk and improve customer experience
Proactively identify new opportunities and strategies to strengthen controls, processes, and systems
Partner with internal teams and third parties to monitor risk trends, apply industry best practices, and ensure compliance and regulatory obligations

Benefits

Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
Up to 4% company match into 401(k) and contributions into your company-sponsored pension
$75/month budget to help prioritize your physical wellbeing
$80/month stipend to subsidize connectivity costs
Mental health resources including free 1:1 therapy, coaching sessions and digital resources
Supportive leave policies
Flexible Time Off Policy in addition to 9 Company Holidays
Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team
Various corporate perks and discounts