Fraud Specialist
About The Position
The Fraud Specialist will focus on detecting and preventing fraud-related activity to minimize losses to the bank and enhance relationships with customers. Will work closely with the operations and compliance departments on a pro-active strategy of fraud detection, protecting both the bank and customers. This position will perform a variety of complex and specialized tasks associated with identifying suspected deposit fraud, payments fraud, and other potential fraud related transactions. Perform detailed examinations and investigations on depository relationships and transactions to confirm or disprove potential fraud related transactions and related activity.
Requirements
- High school diploma or general education degree (GED) preferred and minimum of 5 years job related experience.
- Jack Henry systems experience including core systems, auxiliary fraud systems and report writing software preferred.
Responsibilities
- Performs daily operational processes that include processing and monitoring overdrafts, reviewing fraud suspects in the BSA/AML compliance system, performing reviews of OFAC and 314a matches, and other fraud related monitoring.
- Responsible for investigating, containing, and collecting on fraud that the bank or customers encounter. Work with law enforcement agencies regarding fraudulent activity including the prosecution of fraudsters.
- Provides investigative support to the operations department for fraud related to debit cards and other deposit account fraud activity. Obtains documentary evidence to support confirmed fraud, proactively reviews a variety of fraud logs and reports to support or disprove evidence of fraud activities. Executes on resolving fraud disputes and resolutions including account closings, charge offs, and bank losses.
- Performs, monitors, and reports on collection activities including Bullseye updates, ChexSystems reporting, monitoring overdrawn accounts, and sending customer letters.
- Implement processes, procedures, and monitoring activity to help prevent fraud. Works in collaboration with the operations team and compliance team. Prepares management and board reports on fraud activity.
- Provides exceptional customer service to internal and external customers. Responds accurately and professionally to all internal customer requests and inquiries received and assesses the urgency of the situation to resolve problems in a timely and accurate manner.
- Regular, reliable attendance is required.
Benefits
- High-Deductible Health Plan on the 1st of the month following hire date
- Health Savings Account on the 1st of the month following hire
- Flexible Spending Accounts on the 1st of the month following hire
- Dental Insurance on the 1st of the month following hire date
- Vision Insurance on the 1st of the month following hire
- Company paid life insurance on your date of hire
- Supplemental life and AD&D insurance available on your date of hire
- Short-term disability insurance paid for by TBER
- Long-term disability insurance paid for by TBER
- Employee Assistance Program
- Well-Being program
- Long-term care insurance
- Pet Insurance
- Employee Stock Ownership Plan (ESOP) after 6 months of service
- 401(k) Safe Harbor match up to 4% on the 1st of the month after 6 months of service
- Account fees waived and discounts on loans at The Bank of Elk River
- Discounts through Wellmark Blue365, LifeMart, Carhartt, and Microsoft Office
- Gym Membership/Fitness quarterly reimbursement up to $25 each month
- Company picnic, Christmas party, and employee appreciation events
- Casual dress days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
