Fraud Specialist I

Truist Bank•Charlotte, NC

1d•Onsite

About The Position

The Fraud Specialist I position involves performing research and loss mitigation efforts across multiple intake channels to decision Fraud related cases and alerts. The role requires researching and analyzing account activity to assess the level of risk and make decisions in accordance with applicable corporate and departmental policies and procedures. This is a regular position with a 1st shift work schedule.

Requirements

Associates Degree or equivalent education and related training
Three - Five years of banking, financial industry or related experience; preferably in a branch, audit, compliance, legal, risk or lending related capacity.
Ability to learn and perform complex processes in order to meet the spirit and letter of the procedures, policies and regulations that govern the department.
Strong investigative, analytical, and critical thinking skills
Strong work prioritization and time management skills
Strong interpersonal, communication and client service skills
Demonstrated proficiency in basic computer applications such as Microsoft Office software products
Ability to work in a high-stress, fast-paced, rapidly changing environment.
Ability and willingness to work flexible hours as required by the function

Nice To Haves

Bachelor's Degree
Experience in investigation, law enforcement, or lending role
Knowledge of Fraud regulations and/or related compliance requirements, including reporting and record retention requirements
Experience in Fraud and/or compliance-related role, whether in a client facing or backroom/operational role

Responsibilities

Analyze and decision multiple Fraud related cases or alert types.
Utilize banking systems to investigate and research all transactional information to ensure that Fraud requirements are met.
Conduct client research.
Use critical thinking skills to make well supported decisions relative to the alert type.
Utilize internal and external applications to assist in the investigation and research of all applicable alerts.
Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by relative to Fraud function.
Support effective communication with internal and external partners or clients.
Participate in Fraud related training that may include webinars, periodicals and self -study in order to stay abreast of any related changing laws and regulations.