Fraud Solutions Manager

EverBank • Jacksonville, FL

1d

About The Position

The Fraud Solutions Manager helps drive the continued growth and maturity of our fraud prevention capabilities. This role serves as a key liaison between Fraud Operations, Technology, Product, Analytics, Compliance, and business stakeholders to identify fraud challenges, develop strategic solutions, and oversee successful implementation. The successful candidate will combine expertise in fraud prevention, business analysis, process improvement, and solution delivery to build scalable fraud capabilities that support organizational growth while protecting customers and minimizing losses. The Fraud Solutions Manager will be responsible for translating fraud strategies and business needs into actionable requirements, managing solution delivery, and ensuring fraud initiatives achieve measurable business outcomes.

Requirements

• 7+ years of fraud operations and/or fraud product experience
• Demonstrated expertise in fraud prevention, detection, investigations, and operational processes
• Strong leadership, analytical, and problem-solving skills
• Experience driving performance, process improvements, and risk mitigation strategies
• Ability and willingness to travel up to 25%

Nice To Haves

• Deep experience with third-party fraud detection, identity verification, authentication, and case management technologies

Responsibilities

• Support the development and execution of the organization's fraud prevention and risk mitigation strategy.
• Identify opportunities to strengthen fraud controls while balancing customer experience, operational efficiency, and business growth objectives.
• Lead the design and enhancement of fraud capabilities across areas including: Payment Fraud, Account Takeover (ATO), Identity Verification, Application Fraud, Scam Prevention, Customer and Transaction Monitoring.
• Monitor emerging fraud trends, evolving attack vectors, and industry best practices to recommend strategic improvements.
• Partner with leadership to establish fraud priorities, roadmaps, and long-term capability plans.
• Serve as the business owner for fraud initiatives from concept through implementation.
• Translate fraud strategies, business needs, and operational challenges into actionable solutions.
• Manage and prioritize fraud-related initiatives to ensure alignment with business goals and risk management objectives.
• Partner with technology, analytics, operations, and vendor teams to deliver solutions using Agile, Waterfall, or hybrid delivery methodologies as appropriate.
• Define business objectives, success measures, and acceptance criteria for fraud initiatives.
• Support testing, implementation, and post-deployment validation activities.
• Identify and manage project risks, dependencies, and implementation challenges.
• Lead discovery sessions and requirements gathering efforts with stakeholders across fraud, operations, compliance, technology, and business teams.
• Develop and maintain: Business Requirements Documents (BRDs), Functional and non-functional requirements, User stories and acceptance criteria, Process maps and workflow documentation, Business use cases and decision logic.
• Analyze existing fraud processes and identify opportunities for automation, optimization, and risk reduction.
• Ensure requirements are documented clearly and remain traceable throughout the project lifecycle.
• Act as the subject matter expert for fraud-related business requirements and solution design discussions.
• Build strong partnerships across Fraud Operations, Product, Engineering, Analytics, Compliance, Customer Experience, and Leadership teams.
• Serve as the primary point of contact for fraud-related solution initiatives.
• Facilitate discussions to align stakeholders on priorities, requirements, timelines, and expected outcomes.
• Present recommendations, business cases, and performance results to senior leadership.
• Influence decision-making using data-driven insights and risk-based recommendations.
• Analyze fraud performance, operational metrics, and customer impacts to identify opportunities for improvement.
• Establish and monitor key performance indicators (KPIs), including: Fraud Loss Rates, Detection Rates, False Positive Rates, Approval Rates, Customer Friction Metrics, Operational Efficiency Metrics.
• Measure the effectiveness of implemented solutions and recommend enhancements where necessary.
• Drive continuous improvement initiatives that increase fraud prevention effectiveness and operational scalability.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree