Fraud Risk Manager - Business Cards and Payments, Hybrid
About The Position
Fraud Risk Manager - Business Cards and Payments, Hybrid Business Cards & Payments manages Capital One's Corporate and Small Business credit, charge cards, and emerging B2B payment functions. In this Fraud Risk Manager role, you will be responsible for leading a team of two associates who oversee Quality Assurance (QA), Complaints, Internal Fraud, and other related processes. This role requires analytical and problem-solving skills to deploy innovative risk mitigation solutions that ensure compliance, and enables frictionless customer experiences. This collaborative role offers high visibility, working cross-functionally with partners in AML, Risk, Product, Compliance, Legal, and other partners.
Requirements
- At least 3 years of experience in project management, process management, program management, or risk management
- Ability to develop and deliver high-quality materials and communications for the Senior Leadership Team (SLT).
- Proficiency in defining and articulating the necessary metrics, thresholds, and scorecards for Quality Monitoring.
- Capability to independently manage updates and reviews for all process documentation, including Process Maps, FMEA, SIPOC and CTQ.
- Must be able to effectively handle and execute people management responsibilities.
Nice To Haves
- Advanced Degree (such as Bachelor’s Degree or Master's Degree)
- Experience in regulatory compliance related to AML
- Six Sigma Certification
- 3+ years of experience working with cross functional teams to deliver consumer experience
- Fraud Experience
Responsibilities
- Develop and maintain a comprehensive understanding of fraud risk, relevant laws and regulations, business policies, and the overall risk profile of the organization.
- Proactively analyze data to identify emerging risks and trends, providing actionable insights to internal customers to support informed decision-making.
- Identify and implement opportunities to enhance risk management practices, perfecting controls, eliminating inefficiencies, updating job aids, and elevating the customer experience. This includes building and managing controls in Fuse, in collaboration with control owners and testers across the organization.
- Drive strong partnership and communication among fraud, risk, compliance, controls, audit, and other essential business support functions (e.g., legal, privacy).
- Handle all incoming fraud complaints, perform in-depth trend analysis, and propose mitigation recommendations.
- Manage the Quality Assurance (QA) team responsible for reviewing multiple internal processes.
- Contribute to and help lead key projects within the group.
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
