Fraud Risk/Investigations Supervisor

HERITAGE BANK•Tacoma, WA

22h•$36 - $55•Onsite

About The Position

Heritage Bank has an exciting opportunity within our organization to join the Risk / Compliance Team! We are seeking an experienced fraud risk / investigations supervisor, and is responsible for supporting the day-to-day operations, overseeing the daily workflow, and will plan, direct and organize the activities for an assigned fraud team responsible for the identification, investigation, and resolution of suspected fraudulent activity, while ensuring compliance with applicable regulatory requirements.

Requirements

H.S. Diploma or equivalent required.
5+ years recent experience in a branch banking and/or bank operations role which includes working knowledge of banking fraud operations, financial crimes, compliance, or investigations, with an understanding of fraud detection and prevention, and a minimum of 2 years' experience in a lead and/or supervisory role, within a financial services industry - required
Provides an exceptional level of quality service for internal/external customers; responds to customers' needs, questions and concerns in an accurate, effective, and timely manner.
Excellent communication/ interpersonal skills combined with ability to communicate effectively, clearly and persuasively in a variety of settings, formats, and audiences across business lines at all levels; with the ability to read, write, speak and understand English well.
Ability to conduct end-to-end multijurisdictional investigations, analyze account activity, document findings, and make timely risk-based decisions.
Strong supervisory/ managerial skills are required to manage, motivate, and develop teams, which may include oversight of employees in remote locations, to ensure transparency. Employee development, performance management, training and employee counseling skills required.
Strong working knowledge and understanding of banking policies, procedures, and terminology related to banking laws and regulatory requirements applicable to assigned area of responsibility.
Strong analytical reasoning, problem-solving, attention to detail, organizational, data review and time management skills, with the ability to accurately manage multiple assignments, goals and reporting requests, ensuring priorities are set and commitments and deadlines are met, with moderate direction and supervision.
Process oriented, with ability to evaluate and improve practices and update and maintain written procedures and training materials.
Working knowledge and understanding of banking regulations and reporting standards, such as Reg E, Reg CC, UCC, SAR filings, and the Bank Secrecy Act (BSA/AML).
Understands and applies principles, procedures, requirements, regulations, and policies related to assigned areas of oversight, and working knowledge of the Banks' products and services.
Demonstrated ability to quickly focus on key issues and make decisions under pressure of time constraints.
Unquestionable integrity in handling sensitive and confidential information required.
Proficient PC experience using MS Office products (Word, Excel, Outlook); with the ability to learn and adapt to new technologies quickly.

Nice To Haves

Bachelor's Degree in Criminal Justice, Intelligence studies, Finance, Accounting, or a related field preferred.
Equivalent combination of education, training, certifications and/or relevant work experience in BSA, Risk, and/or financial investigations in a law enforcement agency, may be considered.
Familiarity with fraud typologies across multiple banking products (demand deposit accounts, wire transfers, ACH, credit/debit cards, and brokerage accounts).
Experience using fraud detection and case management software (such as Verafin, FraudConnect, or CRISP models) alongside data tools like SQL, Python.

Responsibilities

Plans and directs workflow of assigned team and monitors performance to ensure all team tasks are appropriately allocated and required deadlines/commitments are met on a daily basis.
Supports and manages the daily operations and workflows of the service desk to ensure accuracy, consistency, timely response, resolution, and adherence to established procedures. including prioritization of cases, assisting with workload distribution, and ensuring adherence to service level expectations.
Acts as primary escalation point of contact for team members to resolve issues. Research non-routine and complex or escalated issues and concerns, both internally/externally, and communicates findings and/or resolutions to management and appropriate parties, in a timely manner.
Conducts and supports investigations of suspected fraud activity, including gathering and documenting evidence for internal action, SAR decisioning, and potential law enforcement referral.
Coordinates, as directed, with law enforcement and external partners on fraud-related matters.
Triages alerts and cases using established procedures; assess risk, determine appropriate action, and escalate complex or high-risk matters to management team in a timely manner.
Provides direct reports with proper tools and authority to execute their assigned functions and develops skills of staff through goal-setting, coaching, problem resolution, delegation, training, counseling, and performance management.
Identifies and escalates control gaps, process inefficiencies, and emerging fraud risks; recommend enhancements to detection, investigations, and mitigation processes.
Assists with monitoring fraud trends, maintaining tracking tools, ensuring timely and accurate action of significant fraud events and trends and report preparation for management review.
Assists with and provides regular updates and management reporting on fraud trends and events and identifies opportunities for training and process improvement. May review and update policies and procedures, as requested.
Supports regulatory compliance by adhering to applicable BSA/AML requirements, including SAR-related processes and documentation standards.
Acts as primary point of contact for internal and external audits and assists with data gathering and report compilation on audits and exams, as requested.
May assist with merger and acquisition functions, training, and integration of services for the department.
Works collaboratively with management and Human Resources to recommend staffing levels and approves personnel actions such as hiring, terminations, promotions, transfers, training and development of staff, timely performance reviews and salary increases, in accordance with legal and acceptable Bank personnel practices.