Fraud Risk Analyst I

RCB Bank•Claremore, OK

11h•Onsite

About The Position

This position is responsible for the day-to-day analysis and review of various types of fraud cases and transactions to ensure regulatory time frames are met. The role aims to minimize and prevent losses resulting from fraudulent monetary and non-monetary transactions. RCB Bank is committed to creating an outstanding customer experience and differentiating itself through exceptional service standards. Employees are expected to conduct themselves with the utmost professionalism and adhere to the bank's service standards: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

Requirements

Minimum of one year of customer service experience
High school diploma or GED
In-depth understanding of Regulation E, Red Flags and the dispute process.
Ability to interpret data, identify and resolve exceptions and escalate to management when necessary.
Well-developed analytical and problem-solving skills.
Excellent interpersonal, verbal, and written communication skills.
Thorough understanding of high-risk behaviors.
Proficient in applicable computer systems such as Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to work independently with general supervision in a fast-paced production environment.
Care about your community and have a desire to be involved.

Nice To Haves

Knowledge of Visa Risk Manager
Experience using MS Access
Previous banking or bookkeeping experience

Responsibilities

Work all channels of fraud, ensuring customer notification and provisional credit (if applicable) are completed within regulatory timelines.
Review fraud cases from multiple fraud software looking for anomalies, fraudulent items or fraudulent patterns and notify appropriate department for resolution.
Complete thorough and accurate documentation associated with actions taken, escalation of significant patterns to management based on risk severity and potential for customer impact.
Interact with various banking business line staff, information security, and customer support groups.
Identify opportunities to take actions to reduce risk.
Utilize appropriate methods and systems to manage accounts and control risk.