Fraud Quality Assurance Analyst

SoFi•Cottonwood Heights, UT

21d

About The Position

The Fraud Quality Assurance Analyst works with our Operations Partners to ensure we are in compliance with state and federal laws and regulations, and SoFi's policies and procedures. The Fraud QA Analyst serves as a Subject Matter Expert and will proactively support SoFi’s Fraud Operations divisions by collecting, analyzing, and visualizing data to provide insights for business decision-making. What You’ll Do: Manage the Quality Assurance Testing (QAT) analysis and process for assigned SoFi Operations business units Develop and implement a QAT strategy including focus areas; testing methodology, standards, and procedures, and; frequency of testing (e.g., random and targeted testing on an as-needed basis) Identify potential risks and conflicts prior to a deployment and ensure that all necessary checks are carried out before approval is given to the deployment teams Reporting and analytics of QA results - conduct review meetings with Operational areas to review and discuss trends and develop action plans for improvement Deep understanding of processes within the product and recommend appropriate control points to ensure safety and soundness of functionality Partner with PMO and Engineering on automation and enhancements to processes Communicate ongoing project health with key stakeholders and business leadership Escalate high risk issues, behaviors or trends to management for corrective/remedial action as required Establish and maintain an effective feedback loop with stakeholders, and business unit leaders Maintain an awareness of and act in accordance with team goals and business unit policies Support special projects and seek efficiencies within QA processes Keep informed of current Fraud and Risk policies QA production support when necessary

Requirements

Must have experience in data analytics
Strong written communication skills are required to answer questions and communicate issues clearly & concisely to associates, customers as well as management
Understanding of statistical and targeted QA sampling concepts
Ability to react to change quickly and implement new processes & procedures
Ability to work independently with little or no supervision
Strong understanding of SoFi products along with compliance, operational, and risk mitigation
Ability to work and accomplish goals with minimal supervision
Ability to multi-task and manage competing priorities
Must be detail-oriented with an ability to work in a fast-paced environment
Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)

Nice To Haves

Fraud experience preferred

Responsibilities

Manage the Quality Assurance Testing (QAT) analysis and process for assigned SoFi Operations business units
Develop and implement a QAT strategy including focus areas; testing methodology, standards, and procedures, and; frequency of testing (e.g., random and targeted testing on an as-needed basis)
Identify potential risks and conflicts prior to a deployment and ensure that all necessary checks are carried out before approval is given to the deployment teams
Reporting and analytics of QA results - conduct review meetings with Operational areas to review and discuss trends and develop action plans for improvement
Deep understanding of processes within the product and recommend appropriate control points to ensure safety and soundness of functionality
Partner with PMO and Engineering on automation and enhancements to processes
Communicate ongoing project health with key stakeholders and business leadership
Escalate high risk issues, behaviors or trends to management for corrective/remedial action as required
Establish and maintain an effective feedback loop with stakeholders, and business unit leaders
Maintain an awareness of and act in accordance with team goals and business unit policies
Support special projects and seek efficiencies within QA processes
Keep informed of current Fraud and Risk policies
QA production support when necessary