Fraud Prevention Specialist

Soarion Credit Union • San Antonio, TX

1d

About The Position

The Fraud Prevention Specialist protects Soarion Credit Union and its members by identifying, investigating, and preventing fraudulent activity. The role monitors account activity, manages fraud cases, supports loss recovery, and collaborates across departments to reduce risk while providing a positive member experience.

The specialist also supports fraud awareness and employee education, helps enhance monitoring tools and controls, and ensures compliance with regulations, internal policies, and recordkeeping standards. Other job-related duties may be assigned.

Requirements

• High school diploma or GED required.
• Knowledge of fraud schemes, transaction research, account analysis, and investigative practices.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Professional communication skills, including handling sensitive member situations with empathy and discretion.
• Proficiency with Microsoft Word and Excel, with the ability to learn fraud monitoring and case management systems.

Nice To Haves

• 2–4 years of experience in fraud prevention, investigations, financial services, deposit operations, or a related field preferred.

Responsibilities

• Monitor transaction alerts and account activity to identify potential fraud.
• Investigate fraud cases involving account takeovers, identity theft, checks, ACH, debit and credit cards, and electronic payments.
• Document investigations, gather evidence, and recommend protective actions to minimize member and organizational risk.
• Communicate with members about fraud claims, account protection, and case resolution.
• Partner with internal departments, vendors, and law enforcement when appropriate to resolve fraud incidents.
• Analyze fraud trends and recommend improvements to fraud detection, prevention, and operational processes.
• Complete fraud loss reporting, write-offs, reconciliations, and recovery tracking.
• Ensure compliance with regulations, internal policies, and recordkeeping standards.
• Support fraud awareness efforts and help educate employees on recognizing suspicious activity.
• Participate in testing and enhancing fraud monitoring tools, processes, and controls.
• Perform other job-related duties as assigned.

Benefits

• Free health coverage for employees.
• Free dental coverage for employees.
• Generous paid time off (PTO) bank.
• Paid days off for federal holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED