Fraud Prevention Representative

CEFCU•Peoria, IL

1d•$20 - $24•Hybrid

About The Position

Investigates fraudulent activity on member account transactions, checks, loans, and account openings. Initiates collection action on all returned checks and related items. Identifies fraud trends and reports to management. Utilizes aggressive collection practices and frequent contact with members, financial institutions, attorneys, and law enforcement representatives to arrange recovery and/or restitution. Executes and responds to Transfer and Presentment Warranties and Indemnification Agreements in accordance with the Uniform Commercial Code (UCC). Provides the highest quality member experience, for both internal and external members. Protects the interests of all CEFCU members by investigating, preventing, and mitigating fraud losses.

Requirements

High school diploma or equivalent.
2-4 years of fraud, check processing, or Automated Clearing House (ACH) experience.
Strong critical thinking skills.
Proficiency in Excel, Word, and CEFCU Mainframe applications such as Account Information File (AIF), CEFCU Tele-Servicing System (CTI), Cross Reference File (XRF), Member Information File (MIF), Member Account File (MAF).
Ability to learn vendor applications, including Centrix DTS (casefile management system), Fiserv (Quick Assist, Hostlink, STAR Station), Teller Encore System, Temenos CLOS, Adobe Acrobat Pro, OneNote, OnBase, and VSoft, and apply at a proficient level within training period.
Proven ability to resolve conflict and respond appropriately to members in heightened emotional states.
Successful completion of Reid Technique of Interviewing and Interrogation Course or similar program required within 12 months.
Ability to learn and apply Federal Regulations E and CC and the UCC.
Ability to reason and problem solve through use of diagnostic skills, interrogation, and negotiation skills.

Nice To Haves

Prior experience in a member center or Fraud Recovery Operations.
Knowledge of vendor applications, including Centrix DTS (casefile management system), Fiserv (Quick Assist, Hostlink, STAR Station), Teller Encore System, Temenos CLOS, Adobe Acrobat Pro, OneNote, OnBase, and VSoft, and apply at a proficient level within training period.
Knowledge of Regulations E, Z, and CC, network rules and regulations, and EFTA/UCC laws.
Knowledge of Fair Debt collection practices and criminal law.
Strong writing skills and proven ability to manage complex projects within deadlines.
Applicable college courses (Criminal Justice, Psychology, Business Law, Business Writing, etc.) and/or commensurate experience.
Previous experience with interrogation and proven record of controlling conflict in adverse situations strongly preferred.

Responsibilities

Investigates fraudulent activity on member account transactions, checks, loans, and account openings.
Initiates collection action on all returned checks and related items.
Identifies fraud trends and reports to management.
Utilizes aggressive collection practices and frequent contact with members, financial institutions, attorneys, and law enforcement representatives to arrange recovery and/or restitution.
Executes and responds to Transfer and Presentment Warranties and Indemnification Agreements in accordance with the Uniform Commercial Code (UCC).
Provides the highest quality member experience, for both internal and external members.
Protects the interests of all CEFCU members by investigating, preventing, and mitigating fraud losses.

Benefits

Financial Merit-based raises
Health and Welfare
Generous paid time off (Holiday, Personal or Sick Time, Vacation)
Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP)
Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)
Health Savings Account
Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan, Identity Theft & Fraud Protection Plan, Legal Plan)
Life Insurance
Accidental Death & Dismemberment Insurance
Disability Benefits
Defined Benefit Plan – Pension
Defined Contribution Plan – 401K
Employee Assistance Program
Tuition reimbursement
Career growth through internal job postings
Management Development Program: formal mentoring and training
Opportunities to help improve and build the CEFCU of tomorrow through process teams
Opportunities to personally contribute to corporate financial literacy and community initiatives
Casual days to support local charities
Employee discounts on entertainment, cell phone plans, theme park tickets, and more
On-site fitness center, fitness classes, and wellness program