Fraud Prevention Representative / Watch Expert
About The Position
As part of our customer relations team, you will help detect fraudulent activities and listings early. You will combine your watch expertise with our security mechanisms to help us deliver excellent quality across our platform. You will uncover fraudulent attempts and analyze the patterns and methods used by fraudsters. In addition, you will ensure that Chrono24 remains a secure online marketplace for high-quality watches. You will be an important part of our customer relations team as we expand our presence in the U.S., collaborating daily with the Fraud Prevention Team in Germany. You will inspect new listings to verify the authenticity of the watches and the trustworthiness of the sellers. You will monitor security processes that detect and prevent fraudulent activity, while keeping sight of the big picture. You will communicate with our international clients, primarily via phone or email. You will use your experience and expertise to help design new mechanisms and processes that keep Chrono24 safe and secure.
Requirements
- Passion for watches with in-depth knowledge.
- Basic technical understanding of security processes used by online marketplaces.
- Accustomed to taking on responsibilities and making decisions.
- Ability to face and resolve new challenges in an investigative and solution-oriented manner.
- Strong command of English, written and spoken.
- Proficiency with standard Office programs.
- Ability to learn new systems quickly.
- Proactive approach.
- Teamwork skills.
- Ability to act on own initiative.
Nice To Haves
- Additional foreign language skills are a plus.
Responsibilities
- Detect fraudulent activities and listings early.
- Combine watch expertise with security mechanisms.
- Uncover fraudulent attempts and analyze patterns and methods used by fraudsters.
- Ensure Chrono24 remains a secure online marketplace for high-quality watches.
- Inspect new listings to verify the authenticity of watches and trustworthiness of sellers.
- Monitor security processes that detect and prevent fraudulent activity.
- Communicate with international clients via phone or email.
- Design new mechanisms and processes that keep Chrono24 safe and secure.
Benefits
- Competitive compensation package with performance-based variable component.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
