Fraud Prevention Analyst, Overnight Shift

Central 1•Vancouver, BC

1d•CA$50,000 - CA$56,000•Hybrid

About The Position

As a Fraud Prevention Analyst, you'll coordinate analysis of debit card and online banking fraud data to respond effectively to new situations and trends. You'll manage data from various sources including Interac alerts and Suspicious Activity Reports, and facilitate information sharing between Central 1, Interac, and member credit unions to identify and prevent fraudulent activity. This role will be an overnight shift, three nights a week and shifts may fall on weekends or holidays, with 11.67 hours per shift.

Requirements

2+ years post-secondary education in a related field
2+ years’ experience in accounting, finance, auditing, criminology, loss prevention, law, or fraud investigation, with some exposure to fraud prevention
Proficiency in computer skills and automated office systems is essential.
Strong analytical and problem-solving skills are required
Exceptional command of the English language and proven customer service skills are required.
Able to work independently as well as part of a team
High level of confidentiality is essential in this role
Strong attention to detail and high degree of accuracy
Able to multi-task and handle several conflicting priorities simultaneously

Nice To Haves

Experience with processor operations, card association rules and technology associated with payment systems is an asset

Responsibilities

Perform analysis of transaction data from the PRM Fraud Detection System
Responsible for identifying new ‘skim’ locations through Central 1 CPP Analytics Application with fraud data reported by credit unions and/or the PRM Fraud Detection System
Send out PRM Fraud Alerts (FA)’s to credit unions and follow-up with the response to update PRM
Provide assistance to the FAS group as to when to send PRM Fraud Alerts (FA)’s to credit unions
Monitor fraud transaction trends and recommend modifications to the rules in PRM that would result in reduced loss prevention
Issue Common Point of Purchase Alerts to credit unions throughout the country to advise of suspected or confirmed skimming incidents as reported by the Interac Association.
Complete analysis of transaction data related to Common Point of Purchase Alerts (CPPs) and send Suspicious Activity Alerts (SAAs) to credit unions.
Follow up with credit unions for response to alerts to ensure compliance with Interac requirements.
Provide ongoing updates to active SAA investigations
Issue Interac e-Transfer alerts and communicate to credit unions, Interac
Issue Interac Online Payment alerts and communicate to credit unions and Interac
Provide assistance to the credit union staff to ensure the most expedient methods of reporting suspected or confirmed skimming activities is followed
Expert knowledge of PRM, the CPP system and Interac regulations
Maintain database of authorized users and user passwords for the CPP system
Maintain database of skimming information and update records as required.
Review data to analyze fraudulent activity and to determine if Member Cards have been used at a suspected skimming location
Respond to credit unions’ requests for assistance in resolving outstanding ‘orphan’ cards where a credit union has reported fraudulent activity and no common point of purchase has been determined
Provide information to the law enforcement department and financial institutions regarding suspected and confirmed skimming locations
Maintain reports of fraud alert volumes and locations to analyze trends and determine future requirements
Research, revise and maintain educational materials for credit unions regarding the FAS system
Provide technical support to the FAS group (on-call 24 hours/7 days a week)
Act as the technical backup when the FAS, Manager Operations is not available

Benefits

Work-life flexibility
Hybrid work environment
Variable annual incentive plan
Generous annual vacation allotment
Top-notch flexible benefits plan including family building and gender affirmation
Retirement Plan, matched contributions at 6%
Access to a learning platform and educational assistance support
Access to a virtual wellness platform
Career development opportunities
Wellness Flex Fund to support personal interest and activities
Day off to volunteer in your community and other paid time off options
Corporate discounts subject to employment agreement