Fraud Prevention Analyst 2

Credit Union Of Texas•Allen, TX

About The Position

The Fraud Prevention Analyst is responsible for operational support duties of the Department, and assists in originating, implementing, and maintaining the Credit Union's fraud management program to ensure conformity and adherence with all applicable state and federal laws and regulations. Must have an understanding of Reg CC, Reg E, ID Theft/Red Flags, BSA/AML and UCC in order to process and investigate fraud claims. The Fraud Prevention Analyst will observe/monitor various member transactions and account activity to proactively identify fraudulent activity, investigate reported cases, and coordinate case resolutions. Additionally, performs moderately complex research and analysis of various reports and systems for Fraud monitoring, assist in the coordination and support of Fraud audits and examinations, provides assistance with the Credit Union's Fraud compliance policies and procedures, and performs a variety of routine daily tasks, which include: investigating debit and credit card dispute and fraud claims (which includes conversations with members and contacting merchants for receipts or pictures of the conductor of the transactions). Reviews reports, prepares correspondence to members and various third parties, processes and tracks results pertaining to checking account forgeries, processes ATM/Mastercard debit unauthorized use, processes endorsement forgeries, processes member ID Theft claims, reviews and identifes suspicious account activity and participates in department projects.

Requirements

MUST have experience with fraud prevention/analytic tools plus excellent communication, writing, and critical thinking skills.
Strong grasp of data analysis tools and techniques; awareness of current and emerging fraud schemes.
Ability to prioritize high-volume, time-sensitive workload at peak times, as well as juggle multiple competing demands with similar deadlines and bring incidents to closure.
Strong attention to detail.
Work effectively both independently and as a member of a team.
Ability to exercise good judgment within established guidelines.
Professional but firm demeanor.
Exemplary interpersonal skills to work cross-functionally and collaboratively in a diverse environment
MUST have an understanding of regulations. E.g., Reg CC, Reg E, ID Theft/Red Flags, BSA/AML, UCC etc.
Good judgment and discretion when dealing with sensitive topics.
Able to interact with many people and multiple interruptions while staying on task.
Strong computer and technology skills.
Associate's or Bachelor's degree and/or equivalent experience or certifications.
Minimum 1-2 years or more of similar or related experience.

Responsibilities

Monitor member transactions and various fraud detection systems to identify fraudulent activity such as account takeover, transactional fraud, theft of member information and other fraud-related risks.
Verify required documentation and assist other team members with questions and issues regarding potential fraud.
Manage real-time notifications for system alerts and member reported issues.
Take appropriate steps to investigate various types of fraud claims, including debit and credit card dispute and fraud transactions (have conversations with the member regarding the fraud claim, contact merchants for pictures or receipts of fraudulent transactions) and resolve issues within existing fraud process. This includes working effectively across all departments and with members.
Clearly communicate with members on the status of their fraud case.
Investigate and resolve externally reported issues as directed by leadership.
Maintain confidentiality during investigations.
Communicate and escalate issues as appropriate to the Sr. Fraud Prevention Analyst and BSA Officer & Fraud Manager.
Create reports and log cases as assigned and required.
Utilize various tools to gather, analyze, and interpret data for identifying higher risk transactions.
All other duties and responsibilities as assigned.