Loss Prevention Analyst, Fraud Monitoring, Fraud Investigations & Reporting

Raymond James•Saint Petersburg, FL

34d•Hybrid

About The Position

The Fraud Monitoring Loss Prevention Analyst is responsible for conducting comprehensive reviews into potential fraud and suspicious activity across Capital Access products using various channels, including account surveillance and branch escalations. This role involves analyzing transactions, initiating recoveries, performing due diligence, and collaborating with internal and external stakeholders, as well as clients, to mitigate fraud risk and respond to potential fraud events.

Requirements

Knowledge of Fraud typologies, detection methods, and regulatory requirements.
Chargeback, recoveries and representments.
Rules and regulations of the USA PATRIOT Act, Bank Secrecy Act, Regulation E, Reg S-ID, and any other applicable fraud-related regulatory or industry rules and guidance
Broker-dealer operations, transaction methods and financial products, and financial services industry practices.
Principles of banking, finance and securities industries.
Skill in Identifying irregularities and red flags
Performing critical analysis supported by clear and accurate documentation
Drafting clear, concise, and compliant alert/case narratives and e-mails
Cross-functional collaboration and stakeholder communication
Investigating compliances issues and irregularities
Making risk-based decisions, using creativity, resourcefulness, expertise, and sound due diligence
Time management and prioritization in a high-volume environment
Written and verbal communication
Planning and scheduling work to meet organizational and regulatory requirements
Operating standard office equipment and using required software applications
Ability to Work independently as well as collaboratively and manage multiple function workflows with minimal supervision
Complete high-volume, deadline-driven work in a timely manner, with a focus on quality and compliance
Use sound judgment supported by research and expertise make informed decisions in response to potential fraud
Communicate effectively with clients, business associates, peers, management, and various internal and external stakeholders (both verbally and through written correspondence)
Receive and apply feedback on work product and practices
Prioritize work effectively
Adapt to evolving fraud threats and regulatory changes
Gather information, identify linkages, trends, and significance and communicate findings
Interpret and apply regulations and identify and recommend compliance changes as appropriate
Provide a high level of customer service, including handling inbound phone calls
Establish and maintain effective working relationships at all levels of the organization
Maintain confidentiality and exercise sound judgment
Foster a culture of integrity, accountability, and continuous improvement
Bachelor’s Degree (B.A.) from a four-year college or university in a related field and a minimum of 3-5 years’ experience in anti-fraud/anti-financial crime investigatory or analysis in the securities or financial industry.
OR ~ Any equivalent combination of education, training and/or experience approved by Human Resources.

Nice To Haves

CFE preferred
CAMS preferred
SIE and/or Series 7 preferred

Responsibilities

Conduct end-to-end transaction analysis alert reviews for matters arising from account surveillance, fraud monitoring systems, and branch escalations.
Apply strong knowledge of Regulation E (Reg E), including error resolution requirements, timelines, consumer protections, and documentation standards to ensure compliance in fraud and dispute handling.
Manage recovery processes end-to-end, including executing indemnification agreements, processing representments, performing chargeback analysis, and coordinating with internal and external partners to maximize loss recovery.
Conduct inquiries to the branch and/or other areas of the business to inform fact gathering and analysis
Serve as a central point of contact and drive prompt resolution of Capital Access-related fraud concerns raised by branches and clients via Loss Prevention hotline, while maintaining a high level of customer service
Make sound, risk-based decisions regarding potential fraud events, including determining suspicious activity, initiating recovery efforts, restricting accounts, and escalating cases when appropriate.
Identify process inefficiencies and recommend or implement improvements to enhance fraud detection and operational effectiveness.
Maintain up-to-date knowledge of fraud typologies, regulatory changes, and industry best practices.
Uphold a high standard of confidentiality, integrity, and professionalism in all aspects of work.
Stay informed on emerging fraud trends, regulatory changes, and industry best practices
Escalate issues or concerns to management as needed