Fraud Prevention Manager

Credit Union West•Glendale, AZ

About The Position

The Fraud Prevention Manager (FPM) is expected to embody the essence of servant leadership, prioritizing the needs of employees, members, and communities. The Fraud Prevention Manager will be committed to fostering a positive and inclusive workplace culture. They will promote an environment where all employees feel valued, respected, and empowered to contribute to the organization's success. The individual serves as a champion of the credit union’s strategic direction, leading by example to innovate, adapt, and drive initiatives that propel Credit Union West towards a shared vision of growth, financial stability and community prosperity. The Fraud Prevention Manager is responsible for developing, implementing, and overseeing the operational workflows that support the Credit Union’s comprehensive fraud prevention program. This role leads to the design and execution of fraud prevention, detection, and investigative strategies aimed at safeguarding members, assets, and the organization’s reputation. The manager directs the fraud prevention team, administers fraud-related systems and tools, and monitors emerging fraud trends to ensure proactive protection and compliance with regulatory requirements. Working cross-functionally, the Fraud Prevention Manager analyzes, detects, and prevents fraud across a variety of core systems and AML platforms. This includes ensuring effective monitoring of potentially fraudulent activity involving ACH, wires, online and mobile banking, bill pay, electronic funds transfers, checks, and other defined channels. The manager develops and maintains robust fraud prevention procedures and collaborates closely with the Director of Enterprise Risk Management to reduce financial losses and ensure organizational readiness. Additionally, the Fraud Prevention Manager oversees the investigation and follow-up of suspected fraud cases, recommends resolutions aligned with established risk tolerances, and reports findings to the Director of Enterprise Risk Management and other appropriate leadership. Through strategic oversight, timely intervention, and continuous improvement of fraud-related processes, the Fraud Prevention Manager plays a critical role in protecting the Credit Union and its members.

Requirements

Bachelor’s degree obtained through a formal 4-year program at an accredited educational facility preferred or equivalent experience.
A minimum of 5 - 8 years of previous leadership experience in a financial institution setting preferred or equivalent leadership experience.
Live the mission, vision, and core values of the credit union.
Able to communicate effectively and tactfully with employees and members both orally and in writing.
Exceptional leadership skills: ability to motivate, influence, and engage direct and indirect reports and peers with a significant level of diplomacy and trust.
Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.
Energetic, forward-thinking, and creative in business solutions with high ethical standards and trustworthiness.
Act as a change agent who can collaborate with diverse interests and adapt to internal, market or regulatory-driven changes.
Proven, high-level experience of decision-making within the discipline and authority of the role.
Use of advanced logic to make highly complex judgments with a material impact at the organizational level.
Work as a team member and possess positive influencing skills to bring others to new thinking and mindset.
Present a professional, courteous image when interacting with members, co-workers, the Board of Directors, management, business partners, and the community to build strong collaborative business relationships.
Maintain working knowledge of Microsoft Office, SharePoint, and collaborative tools (Teams and Zoom).
Thorough knowledge and understanding of organization’s Employee Handbook and policies.
Must demonstrate functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.

Responsibilities

Fraud Research and Analysis Management- Manages and reports on suspicious patterns, behaviors, and trends using fraud detection tools, analytics, and machine-learning systems.
Optimizes fraud rules, thresholds, and detection models to minimize losses and reduce false positives.
Produces appropriate reports on fraud trends, key metrics, losses, and emerging risks.
Performs root cause analysis to recommend operational and technological improvements.
Participates in risk assessments and contributes to enterprise-wide risk management initiatives.
Manages fraud detection systems including transaction monitoring platforms, decision engines, device intelligence tools, and authentication technologies.
Partners with IT and vendors to evaluate, implement, and enhance fraud technologies and system performance.
Fraud Process and Procedure- Develop and maintain a comprehensive fraud management framework aligned with organizational policies and regulatory requirements.
Oversee daily fraud monitoring activities, including transaction review, alert handling, case triage, and escalation.
Lead complex investigations involving account takeover, identity theft, card fraud, ACH and wire fraud, check fraud, loan fraud, digital banking fraud, and internal fraud.
Maintain detailed case documentation, evidence logs, and investigative reports.
Coordinate with law enforcement, card networks, and external fraud investigators as necessary.
Supervise, coach, and develop Fraud Prevention Assistant Manager and Fraud Prevention Specialists.
Ensure team adherence to investigative protocols, service-level commitments, and operational standards.
Facilitate ongoing training on new fraud typologies, tools, and investigative best practices.
Develop and maintain fraud-related policies, procedures, and internal controls.
BSA/AML- Ensure compliance with applicable laws and regulations including BSA/AML, FACTA/Red Flags, Reg E, UDAAP, and other regulatory guidelines.
Assists the Compliance & BSA Manager and Director of Enterprise Risk Management/BSA Officer in providing guidance to staff regarding the reporting of suspicious activity and the processing and completion of Suspicious Activity Notification Forms (SANFs) per federal standards, guidance, and regulations.
Collaborate with Compliance to support regulatory examinations and audits.
Ensure fraud investigations and monitoring activities align with AML requirements and regulatory expectations.
Perform other duties as assigned.