Fraud Prevention Coordinator

AmeriServ Financial Bank•Johnstown, PA

1d•Onsite

About The Position

Function as a point of contact for fraud-related activities. Collaborate with customers, internal business lines, and law enforcement on fraud prevention. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Communication Proficiency (Written and Oral)
Strong Computer Skills (Windows based)
Supervisory Skills
Listening Skills
Customer/Client Focus
Deadline Orientated
Analytical Skills
Ethical Conduct
Bachelor’s Degree with at least 5 years of internal administrative skills in the financial service industry with a deep understanding of fraud risk management practices and/or operational risk including an understanding of digital technology/framework.
In lieu of a bachelor’s degree, a high school education, and 10 years of administrative skills in the financial service industry with in-depth level of knowledge of the related fraud risk management skills.

Responsibilities

Assist, if requested by internal departments with reporting fraud, resolving issues, providing information, and looking for opportunities to strengthen the customer relationship by suggesting the appropriate products and services.
Respond to reports regarding fraud and electronic disputes, complete any follow up on fraud incident reports that are received from internal departments, and work closely with the appropriate staff to resolve and/or follow-up on all incidents, including but not limited to check card disputes.
Inform all necessary departments to ensure all accounts are noted and protected against additional fraud, and restricting accounts, including online banking and cards, when necessary.
Demonstrate compliance with all banking regulations and corporate policies and procedures. Keep up to date on all regulation changes.
Develop and/or assist with Marketing material bank-wide to inform customers/employees of fraud detection.
Maintain working knowledge of Regulation E, Regulation CC, the Bank Secrecy Act, and other banking regulations that apply to the position.
Chair the Fraud Committee.
Collaborate with internal business lines, such as Information Security, BSA, Compliance, Retail, and Operations on fraud activities and on fraud prevention. Develop and maintain a monthly report for all financial losses incurred by either the Bank or the customer.
Assist and collaborate with any process or department procedure to ensure the most efficient and effective prevention of fraud activity within the organization.
Collaborate with the third-party providers, such as the core banking provider on fraud prevention products and services.
Collaborate with internal business lines to research and evaluate fraud prevention tools.
Work with law enforcement and oversight agencies on fraud-related issues.