Fraud Prevention Specialist I

Turo

9d•$58,000 - $73,000•Hybrid

About The Position

We are looking for a team-oriented fraud fighter to join the Marketplace Risk Team at Turo. This rewarding position encompasses all required duties in fraud detection and prevention including reviewing users, login activity, transactions, content, escalated customer disputes and any issues that may affect the safety of our marketplace.

Requirements

2+ of experience in fraud prevention, risk management, or a related field within an e-commerce environment.
Bachelor’s degree or equivalent work experience.
Strong analytical and problem-solving skills with the ability to make independent decisions with limited information.
Ability to function in a fast-paced environment, and quickly adapt to change.
Excellent verbal and written communication skills committed to high responsiveness and providing a superb customer experience.
Available to work holidays and weekends and occasionally outside normal business hours when necessary to protect the platform.
Demonstrates Turo’s values through work product and within day-to-day team interactions.

Nice To Haves

Experience in a two-sided marketplace is highly desirable.
Certified Fraud Examiner (CFE) Credential or other advanced fraud training.
Experience with Kustomer, Sift, CRM systems, Google Docs, MS Office and Mac OS

Responsibilities

Review transactions, accounts, and activity to identify and resolve fraudulent activity in real-time using advanced tools, expertise, and judgment.
Conduct in-depth analyses of complex fraud cases using advanced tools and methodologies.
Lead detailed investigations into sophisticated or high-value fraud cases, working closely with internal teams and, when necessary, external agencies.
Identify emerging fraud trends and patterns through data analysis.
Contribute to the development and refinement of fraud prevention strategies, policies, and procedures based on insights from case analyses and industry trends.
Collaborate with other departments (e.g., IT, legal, customer service) to implement fraud prevention measures across the organization.
Identify attributes associated with high-risk accounts and transactions through investigations for identity theft, payment fraud, account takeover, or host fraud
Train, mentor, and support our outsourced group of agents completing fraud reviews.
Support and share knowledge with other Trust & Safety, Legal, Claims, and Global Operations teams as a fraud prevention subject matter expert.
Prepare and present detailed reports on fraud incidents, trends, and prevention strategies to senior management.

Benefits

Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
Learning & Development stipend to invest in your professional development
Turo host matching program
Turo travel credit
Cell phone and internet stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities