Fraud Prevention Agent ( Autotrader/KBB)

Cox Enterprises • Remote - Georgia, GA

5d • $22 - $33 • Remote

About The Position

The Fraud Prevention Agent is responsible for supporting the detection, investigation, and prevention of fraudulent activity across Autotrader and Kelley Blue Book marketplaces. This role serves as a first line of defense, focusing on reviewing listings, validating sellers, and identifying suspicious account activity. Working under close to moderate supervision, this role applies defined policies, tools, and procedures to mitigate fraud risk, protect consumers, and ensure marketplace integrity. The position emphasizes accuracy, consistency, and adherence to established guidelines.

Requirements

• High School Diploma/GED and 5 years’ experience in a related field (fraud prevention, conducting investigations, customer service, risk etc.) OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; OR 7 years’ experience in a related field
• Strong attention to detail, analytical skills, superior troubleshooting, and problem-solving capabilities.
• Ability to manage multiple diverse tasks simultaneously.
• Use sound judgment and ability to deal with customer issues.
• Proven verbal and communication skills.
• Proficiency in typing, MS Office Suite, Salesforce, ability to navigate multiple systems
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Responsibilities

• Conduct digital investigations and research into flagged listings, accounts, and transactions.
• Analyzes private seller and dealer transactional data to identify patterns indicative of fraud and emerging schemes.
• Execute actions to reduce fraud exposure (e.g., removals, restrictions, and verification requests).
• Handles and resolves escalated customer calls and inquiries.
• Serve as a front-line resource and escalation point for suspicious activity and customer concerns.
• Reviews documentation provided by customer/dealers and to determine validity
• Accurately document investigations, decisions, and outcomes in case management systems.
• Participate in special projects and departmental initiatives as needed.
• Provide backup support for essential team functions, adapt to changing business needs, and participate in ongoing training to enhance fraud detection capabilities.
• Perform additional duties and projects as required by the business.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED