Fraud Operations Specialist

Maine State Credit Union•Farmingdale, ME

5d•Onsite

About The Position

The Fraud Specialist is responsible for conducting account research for potential fraud, determining accountability and notification process. You will be utilizing multiple systems and tools to gather relevant data to create detailed summaries of events and articulate findings. Identify and highlight potential fraud to appropriate departments, following within the Credit Union procedures. Delivers excellent service to members and other departments, while assisting with requests, questions, and concerns regarding deposit and loan accounts. Reviews accuracy and completeness of account documents; generates and reviews information and resolves exceptions. PLEASE NOTE: THIS IS AN ON-SITE, IN-PERSON POSITION. CANDIDATE MUST RESIDE IN STATE OF MAINE, POSSIBLE HYBRID OPPORTUNITY ONCE FULLY TRAINED

Requirements

The successful applicant will be a highly motivated, team oriented, positive thinker with a desire to provide exceptional service in a fast-paced environment.
You should have three to five years of similar or related experience.
strong interpersonal skills
professional appearance
solid work ethic
reliable attendance
an ability to be detail oriented.
The position requires a two-year college degree or specialized training to acquire the job specific skills.

Nice To Haves

Working knowledge of Credit Union systems and platforms is beneficial for this position.
Verafin experience a plus but not necessary

Responsibilities

Monitor and analyze transaction data, member accounts, and other relevant information to identify and investigate unusual or suspicious behavior.
Conduct in-depth investigations into suspected fraud, gather evidence and document your findings.
Work with and train various departments on fraud related activities.
Stay up to date on industry trends, emerging threats, and best practices for fraud prevention. Use data and detection tools to identify patterns and trends.

Benefits

Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97%
HSA – generous employer contribution
Employer funded HRA
Employer-subsidized Dental and Vision Insurance
100% employer paid - Life, Short-Term Disability and Long-Term Disability Insurance
Accident Insurance
Competitive wages, and annual evaluations with compensation adjustments
Generous 401(k) employer match, plus annual discretionary contribution
Generous PTO with immediate PTO accruals + 8 hrs of birthday PTO & 12 paid holidays
Paid Parental Leave
Education reimbursement - up to $5,000 annually for undergraduate
Opportunities to volunteer in our local communities
100% Employer Paid EAP which includes 6 free mental health sessions
Wellness Reimbursement of up to $150
Free coffee, tea, and hot chocolate and an abundance of food