Senior Fraud Specialist, Fraud Investigator

SoFi • Jacksonville, FL

3d

About The Position

The role We are seeking a Senior Fraud Specialist to join our Fraud Operations team. Our candidate will be responsible to conduct thorough fraud investigations on SoFi Products. What you’ll do: Provide internal support for less complex fraud and disputes-related tasks to enhance production and manage work volumes, escalating cases for further review as needed. Serve as a liaison between Prevention and Detection and Fraud Investigations. Will support Prevention and Detection when necessary to ensure SLA is met across multiple product lines Execute thorough investigations to confirm fraud and define appropriate next steps. Research and gather information, engaging with members, third parties, and/or financial institutions as necessary to clarify applicant statements. Safeguard the institution against fraud-related financial losses. Ensure strict compliance with departmental standards and established processes. Contribute to a culture of accountability, collaboration, agility, innovation, and excellence.

Requirements

• 2-3+ years of direct fraud experience is mandatory.
• In-depth knowledge of SoFi products and operational processes.
• Demonstrated ability to establish strong peer relationships and communicate effectively with leadership, and external partners.
• Strong, detail-oriented written communication skills.
• Excellent time management, and organizational skills.
• Demonstrated ability to adapt quickly to a fast-paced environment.
• Proficiency in Google Workspace applications (Sheets, Docs, Slides, etc.).
• Comprehensive understanding of bank operations, industry trends, best practices, and relevant federal and state banking regulations.
• Strong knowledge of Standard Operational Procedures and a process-oriented approach.
• Exceptional critical thinking and problem-solving skills to make independent, well-supported judgmental decisions based on research.
• High degree of responsibility, ownership, and accountability for work outcomes.
• Thrive in a dynamic, and team-focused work environment.

Responsibilities

• Provide internal support for less complex fraud and disputes-related tasks to enhance production and manage work volumes, escalating cases for further review as needed.
• Serve as a liaison between Prevention and Detection and Fraud Investigations.
• Will support Prevention and Detection when necessary to ensure SLA is met across multiple product lines
• Execute thorough investigations to confirm fraud and define appropriate next steps.
• Research and gather information, engaging with members, third parties, and/or financial institutions as necessary to clarify applicant statements.
• Safeguard the institution against fraud-related financial losses.
• Ensure strict compliance with departmental standards and established processes.
• Contribute to a culture of accountability, collaboration, agility, innovation, and excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees