Fraud Investigator

Centennial Bank • Amarillo, TX

4d

About The Position

Fraud Investigator serves eBanking with investigations of unusual and suspicious related account and customer activity for all payment channels. They will be the liaison to customers and other bank departments to mitigate customer friction and prevent undue harm to customers and the bank. Fraud Investigator will be relied upon to exercise discretion in their direct contact with customers, internal departments and external entities including other banks and law-enforcement. They will be responsible for keeping current with relevant industry fraud trends and reviewing fraud software that the bank utilizes to detect fraud.

Requirements

• Broad knowledge of such fields as accounting, marketing, business administration, finance, etc.
• Equivalent to a four year college degree, plus 5 years related experience and/or training, or equivalent combination of education and experience.
• Ability to write reports, business correspondence, and policy/procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Advanced: Alphanumeric Data Entry
• Intermediate: 10-Key, Accounting, Word Processing/Typing
• Basic: Presentation/PowerPoint, Programming Languages, Spreadsheet

Nice To Haves

• 10 years law enforcement work experience, preferred
• 5 years in incident report writing
• 3 years in financial institution industry experience
• Expert skill level in effective oral and written communication

Responsibilities

• Analyze bank software to determine if unusual or suspicious activity is or has occurred.
• Interview internal and external individuals during any investigation of account activity.
• Coordinate with merchants and law enforcement during an investigation or in an effort to protect customers and the bank.
• Participate in fraud forums to stay current of industry fraud trends.
• Report fraud trends and statistics to Management on a regular basis and upon request.
• Handle customer inquiries and complaints upholding federal regulations with the intent to mitigate reputational risk.
• Completes required BSA/AML training and other compliance training as assigned.
• The ability to work in a constant state of alertness and in a safe manner.
• Perform any other related duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees