Fraud Operations Specialist

Sunbit•Las Vegas, NV

5d•Onsite

About The Position

We’re looking for a highly organized, ambitious, and detail-oriented Fraud Operations Specialist to join our team. In this role, you’ll be at the heart of managing the daily customer-related operations of our product, working closely with both the business and strategy teams to optimize how we operate. This is a fantastic opportunity for someone who is smart, driven, and analytical— someone who loves problem-solving, executing ideas, and juggling multiple priorities in a fast-paced environment.

Requirements

Previous experience in the credit card industry
Proven track record in investigating high risk customers and merchants cases with the intent to prevent fraud
Strong verbal and written communication skills
Proficient with computer systems and software
Exceptional organizational skills and keen attention to detail
Experienced with Microsoft Suite (Word, Excel, PowerPoint, Outlook)

Nice To Haves

Experience with greenscreen is a plus
Experience with TransUnion and LexisNexis fraud tools is a plus

Responsibilities

Entering and updating cardholder information into our database
Tracking, investigating, and resolving merchant and customer fraud prevention cases
Assisting in the development and implementation of new processes
Calculating credit refunds and processing account adjustments
Analyzing and interpreting various reports to support decision-making
Collaborating with multiple departments to streamline and improve procedures
Taking on additional tasks and responsibilities as needed

Benefits

Competitive pay and stock options
Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
Newly added HSA and Pet Insurance
401K Plan with Matching
Casual Dress
Open door policy / Open office floor plan
Team based strategic planning + Team owned deliverables

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