Bank Operations Fraud Specialist I - Debit Operations

Simmons Bank • Little Rock, AR

12d

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Position Summary The Debit Fraud Analyst I serves as a primary resource to identify, investigate, and resolve fraud on debit cards and digital transactions.

Requirements

• Ability to perform tasks quickly and accurately.
• Ability to operate in a team environment to accomplish shared goals.
• Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.
• Ability to maintain effective interpersonal relationships with management and team members.
• Ability to prioritize multiple demands in a high-pressure environment while maintaining professional demeanor.
• High school diploma or its equivalent is required, and Two years of Fraud experience or related experience required
• Knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• MS Office programs – Office, Teams, Excel, Outlook

Nice To Haves

• banking operations and/or customer service experience preferred.

Responsibilities

• Review, analyze and investigate debit card fraud and Zelle-related fraud reported.
• Serves as primary resource regarding debit card and Zelle fraud for both internal associates and bank customers.
• Coordinate investigations with local, state, and federal law enforcement agencies.
• Review reports related to fraud prevention programs and services.
• Escalate high risk fraud trends to mitigate fraud losses.
• May provide support to other areas of Deposit Operations as requested by the supervisor.
• Maintains detailed records on all work responsibilities as required.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees