Bank Protection Fraud Specialist I

First Merchants Brand•Greenwood, IN

About The Position

First Merchants Bank is seeking a Bank Protection Fraud Specialist I to join our team! This position performs daily fraud prevention reviews utilizing multiple technology platforms to mitigate fraud exposure for customers and bank. Provide support during incidence responses to ensure timely countermeasures and mitigants are enacted. Assist in fraud case management and work with Bank Protection Management as needed. Essential Duties & Responsibilities: Demonstrates a basic understanding of fraudulent item identification, financial scams, account compromise, and gains proficiency in the processes used to investigate them. Review, identify, and investigate fraud committed through electronic/technology channels. These include: Wires Remote Deposit Capture Mobile Deposit Capture Check and Kite Online Banking Falcon Alerts Debit Card disputes Works with, and refers more complex cases to, Fraud Investigations team for resolution. Utilizing the Case Management software, opens fraud cases, provides a clear and concise narrative of the event, updates the case, and assists the lead Investigator as needed. Interviews and communicates with bank clients regarding potential/actual fraud perpetrated on their accounts and how to avoid fraud in the future. Communicates and collaborates with consumer and business bankers on fraud identification and mitigations. Answer the 2-SAFE Hotline and respond to fraud questions, provide assistance, and guidance to bank personnel for all fraud situations.

Requirements

High school diploma or equivalent (GED).
A minimum of one (1) year of banking experience, or direct experience in fraud and/or criminology.

Nice To Haves

Associates degree in criminology.

Responsibilities

Demonstrates a basic understanding of fraudulent item identification, financial scams, account compromise, and gains proficiency in the processes used to investigate them.
Review, identify, and investigate fraud committed through electronic/technology channels. These include: Wires Remote Deposit Capture Mobile Deposit Capture Check and Kite Online Banking Falcon Alerts Debit Card disputes
Works with, and refers more complex cases to, Fraud Investigations team for resolution.
Utilizing the Case Management software, opens fraud cases, provides a clear and concise narrative of the event, updates the case, and assists the lead Investigator as needed.
Interviews and communicates with bank clients regarding potential/actual fraud perpetrated on their accounts and how to avoid fraud in the future.
Communicates and collaborates with consumer and business bankers on fraud identification and mitigations.
Answer the 2-SAFE Hotline and respond to fraud questions, provide assistance, and guidance to bank personnel for all fraud situations.