Fraud Operations Specialist Train onsite Work from Home. Salary up to $21.05/hour

Citi•San Antonio, TX

16d•$41,600 - $53,600•Hybrid

About The Position

Citi is looking for Fraud Specialists to join our team and play a critical role in protecting clients and minimizing financial risk through early detection of fraudulent activity on credit card accounts. In this entry-level position, you will combine analytical thinking with a strong client focus to investigate account activity, verify transactions, and deliver a consistently high standard of service. This is an opportunity to build a meaningful career at one of the world's leading financial institutions, where your attention to detail directly safeguards clients and their assets. This position requires you to complete training on site at 100 Citibank Drive, San Antonio TX 78245. After training, you may have the option to participate in our Home Office Program where you will work from home if you are performing in role, have proper working conditions, and technology that is required. At Citi, you will be part of a collaborative, performance-driven team where your contributions have a direct impact on client outcomes. We invest in our people from day one, offering structured development, a supportive team environment, and the tools you need to grow your career.

Requirements

1–3 years of experience in a customer-facing, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
High attention to detail with the ability to interpret data, identify discrepancies, and organize information clearly.
Clear and concise written and verbal communication skills, with the ability to convey information accurately to clients and colleagues.
Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
Excels in a fast-paced environment while maintaining accuracy and attention to detail.
High School diploma or equivalent.

Responsibilities

Investigate potential fraud activity on existing credit card accounts, identify suspicious patterns and take appropriate action to protect clients.
Address clients concern by verifying recent charges and account activity, collecting key information to evaluate and confirm potential fraudulent transactions. Address service-related requests and concerns with accuracy and professionalism across all inbound and outbound client interactions.
Determine and apply the appropriate verification procedures when processing client information to ensure accuracy and compliance.
Deliver solutions to client issues by drawing on all available resources, working with limited supervision to resolve calls efficiently.
Assess risk in day-to-day decisions, upholding Citi's policies and ethical standards while escalating issues transparently when required.

Benefits

Day 1 Health Coverage: Medical, Dental, Vision
Culture Built for Success: Thrive with flexible work strategies and a vibrant, collaborative community that champions your growth
Financial Future: 401(k) matching and tuition reimbursement
Work-Life Balance: Generous paid time off including vacation and holidays.
Heath & Wellness Support: Confidential mental health resources and assistance programs.
medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.