Fraud Operations Officer I

Global Credit Union • Glendale, AZ

2d • $69,557 - $132,798 • Onsite

About The Position

This role is responsible for the daily supervision of the Fraud Operations department, ensuring the completion of daily work distribution, investigation, and claims resolution. The position involves developing and coaching Fraud Operations team members, maintaining effective processes, standards, reporting, and making recommendations to balance mitigation efforts against acceptable service levels.

Requirements

• Bachelor's degree in Business Administration, Criminal Justice or related field.
• Three years of experience in the area of financial institution operations or financial crimes investigation of which at least two years should be in a comparable management position.
• Ability to resolve problems and function with minimal supervision.
• Thorough familiarity with banking and financial regulations.
• Strategic and tactical analysis skills as well as the ability to exercise discretionary judgment.
• Sound oral and written communications skills.
• Process-driven with the capability to design and implement solutions for increased efficiency and management oversight.

Nice To Haves

• Candidate's certifications and/or performance may be considered for advancement.

Responsibilities

• Supervise staff to ensure the distribution and timely completion of fraud claims, daily tasks, queues and reports to reduce losses where possible.
• Ensure alert penetration rates, service level agreements, alert/case inventory, and production quality align with risk tolerance thresholds established by Fraud Strategy & Analytics, as well as executive leadership.
• Assist with escalated fraud claims involving ACH, Pre-authorized drafts, altered check, forged endorsements, unauthorized third party transfers, elder fraud, identity theft or other fraud issues.
• Maintain case files and work with law enforcement, adult protection agencies, and financial institution contacts for fraud related investigations.
• Ensure timely and accurate reporting of suspicious activity as required by the Bank Secrecy Act.
• Assist in the preparation of monthly miscellaneous, bonded and un-bonded claims charge off recommendations.
• Assist with the preparation and filing of insurance claims and the coordination of reimbursements from the bonding companies and other parties.
• Communicate with members and internal departments to relay crucial information relating to fraud trends and escalated situations.
• Assist with the development of strong processes and procedures; ensure accurate and up to date documentation as changes occur.
• Assist with the personnel functions within the department including staffing, training, evaluating performance, employee morale, and policy compliance.
• Perform other duties as assigned.

Benefits

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level