Fraud Operations Manager

Sunbit • Las Vegas, NV

2d • Onsite

About The Position

Sunbit is seeking a Fraud Operations Manager to lead day-to-day fraud operations and drive continuous improvement across fraud prevention, detection, and investigation processes. This role blends people leadership, operational excellence, and data-driven decision-making to reduce fraud losses while maintaining a seamless customer experience.

Requirements

• 5–8+ years of experience in fraud operations, risk operations, or financial crimes within fintech, payments, lending, or financial services
• 2+ years of people management experience leading fraud or risk teams
• Experience in installment lending, BNPL, or credit underwriting environments
• Hands-on experience partnering with Fraud Data Science or Analytics teams
• Familiarity with regulatory expectations related to fraud and consumer protection
• Strong understanding of fraud typologies (application fraud, identity theft, synthetic identity, account takeover, merchant fraud, chargebacks)
• Experience working with fraud tools, case management systems, and decision engines
• Data-driven mindset with experience interpreting dashboards, reports, and trends (SQL or BI tools a plus)
• Proven ability to improve processes, scale operations, and implement automation
• Excellent communication and cross-functional collaboration skills
• Ability to thrive in a fast-paced, high-growth environment

Responsibilities

• Lead and develop a team of Fraud Analysts responsible for transaction monitoring, application review, chargeback management, and investigations
• Own daily fraud operations workflows, SLAs, and escalation processes
• Monitor fraud trends, KPIs, and loss metrics; identify root causes and recommend corrective actions
• Partner with Fraud Data Analytics to optimize rules, models, and alerting strategies
• Collaborate with Product and Engineering on fraud tooling, automation, and system enhancements
• Ensure consistent application of fraud policies and procedures across all channels
• Drive operational efficiency while balancing fraud risk, approval rates, and customer experience
• Support audits, regulatory inquiries, and compliance requirements related to fraud controls
• Create and maintain documentation, playbooks, and training materials
• Serve as an escalation point for complex fraud cases and emerging fraud patterns

Benefits

• Competitive pay and stock options
• Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)
• Newly added HSA and Pet Insurance
• 401(k) with company match
• Cell Phone Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees