Fraud Operations Associate

Morgan Stanley•Alpharetta, GA

About The Position

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Cybersecurity Ops II position at Associate level, which is part of the job family responsible for monitoring, detecting, and responding to security incidents to ensure the organization's systems and data are protected from actual and potential threats or breaches. Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world. Fraud Operations, under the Cyber Data Risk & Resilience Division, plays a key role in supporting the Firm, delivers industry leading operational solutions by aligning the right functions, people, processes, and tools to ensure the Firm is protected against internal and external fraud risk. The Fraud Alerts team within Fraud Operations acts as the Firm-s first line of defenses for monitoring suspicious transactions for the Wealth Management & ETrade business which includes Crypto. One of our key functions is ensuring immediate investigation of fraud alerts on high-risk transactions such as funds transfers. The team also serves as the Firm's subject matter experts for payment fraud related matters and provides training and education to the payment community globally as well as supports payment teams through payment expertise and guidance on Firm expectations on appropriate execution of wire transfers.

Requirements

Experience in fraud or break investigations.
General knowledge on different fraud type and characteristic
Data analytic skill is a plus.
Ability to work under pressure in handling time critical payment investigations, managing conflict and challenge payment teams processes and controls
Confident, well-rounded, methodical person with strong analytical skills
Self-motivated, pro-active and have the ability to work consistently and efficiently to achieve goals, either as an individual or as part of a team
Attention to detail and accuracy is essential
Task orientated and inquisitive in nature
Excellent spoken and written English required

Responsibilities

Monitoring and investigating of real time fraud alerts for WM ETrade and ISG business.
Responding to fraud incident by invoking the appropriate playbook
Performing ongoing assessment and enhancement on the effectiveness of the fraud alerts.
Monitor and investigate real-time crypto account activity to detect and prevent fraud, abuse, and unauthorized access.
Support new product launches involving crypto payments, wallets, and blockchain integrations, ensuring fraud events are reviewed and resolved within SLA timelines.
Collaborate with internal stakeholders (e.g., compliance, legal, cybersecurity) to remediate confirmed fraud events.
Engage directly with clients to verify flagged crypto transactions and resolve unauthorized activity.
Maintain awareness of emerging crypto fraud schemes, including phishing, wallet hijacking, and smart contract exploits.
Identify and escalate new fraud scenarios and process gaps to management.
Crosstrain across operational support functions to ensure coverage and continuity.
Adhere to departmental and corporate policies, ensuring compliance with crypto-specific regulatory guidelines.
Drafting and Maintaining procedures
Attending regular Governance meetings and reporting to Senior Management