Deposit Operations Fraud Specialist

The Citizens Bank•Batesville, AR

1d•Onsite

About The Position

Join The Citizens Bank as a Full Time Deposit Operations Fraud Specialist and be at the forefront of safeguarding our customers' assets. This onsite role at our beautiful Headquarters Branch in Batesville, AR offers a dynamic environment where you can leverage your analytical skills to combat fraud in real-time, ensuring the integrity of our banking services. Collaborate with a dedicated team that shares your commitment to excellence and customer-centricity, while enhancing security measures. You will experience firsthand the impact of your work on our customers, fostering trust and reliability in financial transactions. You will have access to benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, and Employee Discounts. This position is an excellent opportunity to make a meaningful contribution while growing your expertise in the banking industry. Who are we? An Introduction Citizens Bank was founded in 1953 by a group of business and civic leaders. Citizens Bank is a financial services organization that is committed to serving the needs of the communities it serves. Its progressive community banking model focuses on the delivery of exceptional customer service while employing advanced technology and products which allow its customers to have one bank to serve all their needs. The Bank takes pride in a heritage of independence that honors the vision of its founders and remains dedicated to the financial progress of the people it serves. With a mission statement of People First, we always strive to deliver an amazing customer experience and provide the best products and services possible by every member of the Citizens Bank team. Your day to day as a Deposit Operations Fraud Specialist As a Deposit Operations Fraud Specialist at The Citizens Bank, you will play a crucial role in conducting thorough fraud dispute investigations involving ACH transactions, checks, and cards. Your responsibilities include processing provisional credits, managing check and ACH returns, and addressing customer inquiries with precision. You will assist in receiving and handling legal process documents served to the bank, such as levies, subpoenas, deceased customer claims, and garnishments. Additionally, daily report reviews will be part of your routine, as you work on charge-off and recovery processes for deposit accounts and savings products. Your expertise will extend to reviewing remote deposits and ATM transactions to ensure compliance and security for our customers. This role offers a unique opportunity to make a significant impact as a safety net and fraud fighter for the Bank and our valued customers. What we're looking for in a Deposit Operations Fraud Specialist To excel as a Deposit Operations Fraud Specialist at The Citizens Bank, certain skills and experiences are essential. Previous banking experience is preferred, as it provides a foundational understanding of the industry and its daily operations. Outstanding customer service and conflict resolution skills are crucial, enabling you to effectively address customer inquiries and fraud disputes. The ability to research, analyze, and resolve problems is vital, ensuring swift and accurate responses to fraud incidents. Proactivity paired with strong time management skills will allow you to stay on top of ongoing investigations and compliance requirements. Additionally, being computer savvy is necessary, as you will navigate various software and tools to manage fraud cases efficiently. These skills will empower you to contribute meaningfully to our commitment to customer-centricity and integrity.

Requirements

Previous banking experience is preferred
Great customer service and conflict resolution skills
Ability to research
analyze
and resolve problems
Proactive with strong time management skills
Computer savvy

Responsibilities

conducting thorough fraud dispute investigations involving ACH transactions, checks, and cards
processing provisional credits
managing check and ACH returns
addressing customer inquiries with precision
assisting in receiving and handling legal process documents served to the bank, such as levies, subpoenas, deceased customer claims, and garnishments
daily report reviews
working on charge-off and recovery processes for deposit accounts and savings products
reviewing remote deposits and ATM transactions to ensure compliance and security for our customers