Fraud Operations Associate

Morgan Stanley•Alpharetta, GA

About The Position

Monitoring and investigating of real time fraud alerts for WM ETrade and ISG business. Responding to fraud incident by invoking the appropriate playbook Performing ongoing assessment and enhancement on the effectiveness of the fraud alerts. Monitor and investigate real-time crypto account activity to detect and prevent fraud, abuse, and unauthorized access. Support new product launches involving crypto payments, wallets, and blockchain integrations, ensuring fraud events are reviewed and resolved within SLA timelines. Collaborate with internal stakeholders (e.g., compliance, legal, cybersecurity) to remediate confirmed fraud events. Engage directly with clients to verify flagged crypto transactions and resolve unauthorized activity. Maintain awareness of emerging crypto fraud schemes, including phishing, wallet hijacking, and smart contract exploits. Identify and escalate new fraud scenarios and process gaps to management. Crosstrain across operational support functions to ensure coverage and continuity. Adhere to departmental and corporate policies, ensuring compliance with crypto-specific regulatory guidelines. Drafting and Maintaining procedures Attending regular Governance meetings and reporting to Senior Management General knowledge on different fraud type and characteristic Ability to work under pressure in handling time critical payment investigations, managing conflict and challenge payment teams processes and controls Confident, well-rounded, methodical person with strong analytical skills Self-motivated, pro-active and have the ability to work consistently and efficiently to achieve goals, either as an individual or as part of a team Attention to detail and accuracy is essential Task orientated and inquisitive in nature Excellent spoken and written English required We have a track record of innovation and passion for unlocking new opportunities, we help our clients raise, manage and allocate capital. We do this by offering a wide range of investment banking, securities, wealth management and asset management services. These aren't just beliefs, they guide the decisions we make every day, ensuring we do what's best for our clients, communities and more than 80,000 employees around the world. And at the core of our success are the people who drive it - relentless collaborators and creative thinkers who are fueled by diverse thinking and experiences. Wherever you are in our 1,200 global offices, you'll have the opportunity to work alongside the best and the brightest in an environment where you are empowered to achieve your full potential. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Requirements

General knowledge on different fraud type and characteristic
Ability to work under pressure in handling time critical payment investigations, managing conflict and challenge payment teams processes and controls
Confident, well-rounded, methodical person with strong analytical skills
Self-motivated, pro-active and have the ability to work consistently and efficiently to achieve goals, either as an individual or as part of a team
Attention to detail and accuracy is essential
Task orientated and inquisitive in nature
Excellent spoken and written English required

Responsibilities

Monitoring and investigating of real time fraud alerts for WM ETrade and ISG business.
Responding to fraud incident by invoking the appropriate playbook
Performing ongoing assessment and enhancement on the effectiveness of the fraud alerts.
Monitor and investigate real-time crypto account activity to detect and prevent fraud, abuse, and unauthorized access.
Support new product launches involving crypto payments, wallets, and blockchain integrations, ensuring fraud events are reviewed and resolved within SLA timelines.
Collaborate with internal stakeholders (e.g., compliance, legal, cybersecurity) to remediate confirmed fraud events.
Engage directly with clients to verify flagged crypto transactions and resolve unauthorized activity.
Maintain awareness of emerging crypto fraud schemes, including phishing, wallet hijacking, and smart contract exploits.
Identify and escalate new fraud scenarios and process gaps to management.
Crosstrain across operational support functions to ensure coverage and continuity.
Adhere to departmental and corporate policies, ensuring compliance with crypto-specific regulatory guidelines.
Drafting and Maintaining procedures
Attending regular Governance meetings and reporting to Senior Management