Fraud Operations Associate
About The Position
Brex is seeking a Fraud Operations Associate to manage the operations aspects of fraud within the company. This role involves handling daily workflows related to transaction fraud, first-party fraud, and account takeovers, with the goal of improving the business's ability to scale and make risk-based, customer-focused decisions. The associate will become the company expert in fraud operations, driving down losses and enhancing internal efficiencies. A key part of the role is contributing to the evolution of AI tools to contain fraud losses and improve operational efficiencies, ensuring Brex scales safely and sustainably as the pressure of fraud increases with company growth.
Requirements
- 3+ years of experience in a fraud, risk or related operations role
- 1+ year of experience leading projects or workstreams end to end
- Demonstrated ability to use data to investigate issues, spot trends, and support decisions
- Strong verbal and written communication skills, including with cross-functional partners
- Excellent interpersonal, analytical, and problem-solving skills with the ability to manage competing priorities
- Ability to collaborate and work with a team on projects and process improvements
Nice To Haves
- Familiarity with SQL or other data query tools
- People management or team lead experience
- Experience using AI tools to improve operational workflows
- Experience in fintech, payments, or banking industries
Responsibilities
- Own and work associate level queues that are assigned to the Fraud Operations team
- Develop and implement scalable operational processes for fraud management
- Make risk-based, subjective decisions on high-value/risk transactions & account offboardings
- Achieve company-level goals around financial fraud losses
- Respond to cross-functional partners on escalations related to fraud in a diligent way that balances risk and provides customer love
- Participate and help in streamlining fraud operational workflows around transaction review and account investigations
- Take ownership of Fraud Incident handling and be able to conduct the root cause analysis & close inefficiency gaps
- Own & ship projects that are on Fraud Ops roadmap with full autonomy
- Use AI tools to elevate & enhance queues and projects
- Partner with Policy, Data Science, and Engineering to improve tooling to scale internal operations for fraud
Benefits
- Equity and other forms of compensation may be provided as part of a total compensation package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
