Fraud Management Lead

Citi • New Castle, DE

4d • $103,200 - $154,800

About The Position

The Fraud Management Lead manages a team of 12 professionals conducting fraud investigations and determining whether Suspicious Activity Reports (SARs) need to be filed, while overseeing timely and compliant filing. The role requires fraud experience and knowledge of FinCEN SAR filing requirements, as well as an understanding of operational processing and payment fraud involving wire transfers, ACH, and checks. Supporting corporate and small-business clients, the position also requires basic commercial awareness and coordination with ICRM and other subject-matter experts to support the bank’s oversight of fraud events.

This is a strategic role that monitors regulatory guidance on fraudulent activity and contributes to directional strategy across fraud processes and products. The lead advises Product and customer service teams assisting clients affected by fraud, provides sophisticated analysis and solutions, influences functional decisions, and coaches less experienced staff. The role has significant impact through complex deliverables and requires careful compliance with applicable laws, regulations, policies, and controls to protect the bank, its clients, and assets.

Requirements

• 6–10 years of relevant experience.
• Fraud experience.
• Knowledge of regulatory requirements related to SAR filings with FinCEN.
• Understanding of operational processing and fraudulent events affecting payment processing, including wire transfers, ACH, and check fraud.
• Developed communication and regulatory exposure skills, including the ability to guide and influence others.
• Basic commercial awareness for supporting corporate and small-business clients.
• Bachelor’s or university degree.

Nice To Haves

• Master’s degree preferred.
• CAMS certification is a plus but not required.

Responsibilities

• Manage a team of 12 staff conducting fraud investigations and SAR filings.
• Design, analyze, and support investigations and subsequent SAR filings involving complex payment-processing activity that compromised client accounts.
• Oversee timely SAR filing and ensure all regulatory reporting requirements are met.
• Manage resource allocation and lead team or project work to develop solutions for business reporting issues.
• Apply advanced understanding of processes, procedures, and policies in the supported area.
• Coordinate with ICRM and other subject-matter experts to support the bank’s oversight of fraud events.
• Advise Product and customer service teams working with clients who have been victims of fraud.
• Coach new or lower-level personnel on business processes and procedures.
• Analyze complex problems, develop innovative solutions, and influence strategic functional decisions through advice and counsel.
• Assess risk in business decisions, drive compliance with applicable laws and regulations, and escalate, manage, and report control issues transparently.

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation and sick leave
• Paid holidays
• Discretionary and formulaic incentive and retention awards may be available to eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager